The Grand Hotel

Far too noisy,I was woken up constantly by people in other rooms all through both nights I stayed,which isn't ideal when your there for work and not a night on the drink.

Arrived at the property at 10.30pm no receptionist to greet us and tell us where our room was. The bedroom key was in a lock box outside the property and the numbers had been rubbed of the lock box so struggled to see the numbers. Hallways looked like they had not been cleaned or hoovered in months, hallways also smelt of smoke. Had to go on a hunt to find the room, there was no signs to say which way the rooms was. Stairs doors not labelled. Eventually found the room after 10 Minutes of looking. When inside the room found that there was next to no toilet roll, no sugar, 2 pots of milk. Bathroom shower tray was grotty and there was next to no water coming out of the shower head, bed was uncomfortable, pillows terrible, bedroom window does not close, black hairs on the bedding, black marks on the bedding. There was people shouting and screaming all night from when we got there and then someone above us was drilling and banging until 1am. There is a sign saying keep the noise down but that was definitely not the case. There was nobody there this morning to speak to about putting in a complaint. We did not feel safe in the room at all.

No light in toilet had to use phone light .no contact available for problems, room door didnt closes and latch to fire regulations

Stay away a hostel a bad one no staff no help and head office arrogant in the phone please stay away

We were only there for one night, when we arrived there was nobody on reception and we waited quite a while before anyone came , our room was two flights of stairs although they did offer to carry our bags. When we got to the room it was quite cool as windows were open and I couldn’t close it properly, tv had no signal. There was no loo roll on the bathroom,the light on the ceiling didn’t work. The shower head was quite blocked so the water was very slow and only coming out half the holes in the head, but because we were only staying for one night I didn’t complain, if I was staying longer I would expect all of the above to be sorted asap.

It was quite good. Bedroom fine. Bathroom needed repair work and redecorating. Baloney too. Iverall price is very good value for money Slept well. Reception brilliant. No issues there. Staff caring. Very accomodating for needs.

There is no reception and a young man taking a deposit of £50 for breakages. Its supposidly refunded on leaving but 5 days later not received. The building is simply a shell. The rooms are adequate for one night but not partic comfy or inviting. The rooms were fairly clean but the bathroom needed a deep clean as there was grime around the seals which gave a dirty look. Windows didnt open temperature was stifling. Hall and stair carpets were disgusting. No dining room which had been stacked up and closed. Inadequate lighting outside and quite a threatening feeling on entering the empty building. It felt as though it was being prepped for alternative use.

Tiny room, hardly any space to move. Hallways stank of smoke.

We had no parking even though I requested it on line when booking , had no milk or Toilet roll in room had to go down to reception to ask , then when booking in was told we had to pay £50 deposit on arrival, still haven’t be paid back yet