Best Western Snowflake Inn

The room and hotel were clean. The room was very noisy, it sounded like the upstairs guests were a competitive clogging team. Otherwise, it was fine.

Nice, clean, and quiet hotel. We booked a room with a whirlpool tub and it was a nice size and nice bubbles, although the hot water had a hard time keeping up with the demand. Unfortunately the pool had just closed for maintenance a day or two before we checked in, which was a bummer but maintenance has to be done from time to time and I understand that. We took a peek at the pool room anyway out of curiosity and it looked like a nice facility. The only real downside to the stay was that we got there about 2 hours before check in and we were the only people there at the time, no other cars in the parking lot, and the gentleman at the reception desks verified that our room was indeed ready, but because of the way their computer system works, he couldn't waive the early check-in fee until about a quarter to 3, check in time. There was no actual, practical reason why he couldn't have just checked us in right then as a courtesy so it was a little irksome after our long drive. It's definitely something that needs to be changed with the Best Western software. I understand there being a fee if they need to prioritize our room for housekeeping but if the room is just sitting there, already done and ready and everyone working there is sitting around, twiddling their thumbs, waiting for the clock to strike 3, well the staff should be allowed to make the call to check people in and have happy customers.

Not the property fault...its yours! Hey people make mistakes, things change. Locking me into that property, unable to change when things change.

Nice enough hotel. Staff was friendly. As a heads up - no shampoo is provided anymore. Pillows were o.k. Breakfast was good. Rooms cleaned well. It fit the bill for our two night there.

For the rate of over 150.00 the room smelled dirty although it looked clean and it stunk all the way down the hallway. I would not recommend this motel to anyone

It was nice and clean. The evening desk manager was extremely nice and very helpful.

the room and the shared areas are all very clean and look modern in terms of decor and condition; the heated indoor pool and hot tub were both excellent; breakfast included a wide selection and everything I had was enjoyable

Staff were friendly. Property was clean and well taken care of.

Overall, it is good in a small town. Here are the two things we didn’t like: 1. We noticed some bugs on the room floor coming out of carpet. 2. Breakfast closes at 9 am which we think is too early. It should be open at least till 10 am.