The Riviera Maya Edition at Kanai

房間很大，衞生條件也好，很乾凈，地理位置太偏僻，外出如果沒有車出行很不方便，衹能酒店派車，沒有Uber可以打，交通不方便，吃東西衹能在酒店吃，很不方便，最恐怖的是這家酒店衹要在餐廳消費必須必須必須必須給消費，通常是15%的小費，問題是食物一般般，但是小費收取很積極 不推薦酒店，交通出行不方便，小費酒店，讓服務員給拿一瓶水服務員都會主動給你所要小費，餐廳Kitchen 的晚餐很鹹，味道一般般，晚餐不建議在Kitchen 吃，又貴又不好吃，入住體驗很不好，不推薦👎👎👎 入住這類型酒店就是被宰的羔羊

如果不是艾迪遜的粉絲的話 你沒有任何理由不選擇旁邊的瑞吉 maya edition很精緻但性價比極差 餐廳很貴很難吃 酒店沒有butler 但作為edition它屬於拔尖非常漂亮的

Great stay! Beautiful hotel and outstanding food, especially the Beach Restaurant. Very attentive staff.

This Hotel was much better than I imagined. The food was amazing, the beach was great but the service was espectacular. I will definitely go back pretty soon! Thank you so much for your kind and for being so helpful.

The property is stunning beautiful, but my experience didn't go well... as a corporate event planner, I travel a lot. It started with the TV in my room. It was not working. The hotel staff took a look at it next day, but could not fix it. They had to change my room. They offered me 2 options; an upgrade room with a plunge pool or the same category room with ocean view. Since the room with plunge pool was not ocean view, I took the same category room with my original room. I was communicating with concierge from WhatsApp. We packed our suitcases and sent message that we are ready to move. They were supposed to send a bellman with a new room key. Waited more than 20min and no response. I tried to call the front desk from a room phone which I found out it is not working either. I called Concierge from my app a few times, no answer. I went to downstair to talk to a hotel staff since it was already after 9pm at this point. Finally concierge called me back in app and bellman came. We wasted more than one hour for this. And all the sudden, a hotel technician walked into our room after 10pm without knocking or ring a bell! I was very surprised that no one from the hotel followed up on us next day. I had to ask to see a manager from customer service 2 days after, and he finally came and offered $200 credit. On our last day, our room key stopped working and had to go to the front desk again. $200 credit never showed up on our folio. I'm still dealing with the hotel

Had a wonderful relaxing stay at the Edition Riviera Maya. Best part was the top notch service provided by their team. I would definitely recommend.

Brand new hotel, ambience and common areas of the hotel are great. Lot's of dinning options too, within the same "master plan" which you can move around in golf carts (driven by someone else). My only complaint is that food was extremely expensive, not even the best high end restaurants charge this much. $40 USD for a cheeseburger at the pool restaurant (with no sides) is an exageration. If you want to grab a quick lunch at the pool restaurant, your bill will be upward of $150 USD with no alcohol consumption

This Edition is out of this world incredible. The service was impeccable. The grounds were stunning. The rooms were beyond gorgeous and roomy. Every moment was beyond enjoyable. The best hotel yet in Mexico. Only feedback is to add a special turn down service touch and add dumbbells to the gym. Can't wait to go back one day!

Just opened - staff still learning. Beautiful place