Moon Mountain Lodge

Had an amazing stay, the food and cold beer was 10/10. Rooms are a bit far from the reception/restaurant area but atleast you can get in your steps for the day :-D

There is nothing luxury about this lodge. The food was good and the view was beautiful, but that's all this place has going for it. We were booked here for two nights, but we left after one night and paid for a new lodge because our experience was so bad. The flaps on the tents do not close properly. They are meant to zip up the sides and velcro across the top, but the velcro does not hold ESPECIALLY in the wind. We were there on a very windy night and it sounded like someone was banging on our tent all night long. We got no sleep until we decided to deal with the cold air instead of the wind and opened all of our tent windows. When we asked the staff in the morning about this, they said that all of the tents are the same and refused to try and help fix the issue by trying a different tent. They offered no solutions at all and made it sound like guests complain about this to them all the time. When the manager on duty spoke to us, he was incredibly rude and condescending. He told us that the wind is the problem and they are not responsible for the wind. We told him that the velcro doesn't hold on the tent windows, causing them to bang and make noise, this was the problem. He continued to explain that the season was changing and that it is windy...he even said "well there will be wind on the sand dunes" when we explained that we were upset because we weren't able to hike the dunes that morning for lack of sleep. He even started to raise his voice at me at one point. We went down the road and booked a new lodge for the second night (despite getting no refund, it was that bad).

During my recent trip to Namibia, I had the pleasure of staying at Moon Mountain Lodge and I can confidently after visiting 137 Countries that it was one of the best experiences I've ever had. From the moment I arrived, I was greeted with warmth and professionalism that set the tone for my entire stay. The rooms were absolutely stunning, food it was amazing and location it was unforgettable! L One of the standout experiences was the guided tour arranged by the hotel manager Hannes Boshoff … It offered an incredible insight into the local culture and natural wonders of Namibia, making my trip even more memorable. The hotel's dedication to providing unique and enriching experiences truly sets it apart. Thanks Hannes and his beautiful fiancé Leandre and his crew !! You guys are incredible! Looking forward to go back with my family!

We had a beautiful stay with Moon Mountain Lodge. peaceful and quiet. delicious food kind and helpful staff drinks are affordable. We enjoyed our own splash pool. the view from all around the lodge is breath taking, and something to see yourself.

The vibration of Moon Mountain Lodge is stingy, one of scarcity, and energetically low. As an international traveler and doctor, allow me to tell my personal story (and Moon Mountain will have their own version). This is the first time EVER that I have ever been treated poorly and unfairly by a supposedly classy place (which unfortunately it is not in my humble opinion). I booked-up a multiple-night stay in Jan-2024 and paid in advance US$1,000 but after a personal accident (broken shoulder), my injury got worse and I had to leave Namibia on a medical emergency ... and even in giving Moon Mountain Lodge TWO WEEKS' advance notice that I could not come, the owner didn't authorize any type of refund, not even a partial amount, even though they re-booked the room (and I found that out through an employee there). This was the ONLY place in Namibia on-tour that did not provide a refund (out of 7 places,5 gave me full refunds, one gave me a partial refund, and Moon Mountain Lodge gave NOTHING). They point to an awful old-fashioned and harmful policy where they won't budge on anything financially which tells you everything. They will not even issue a refund IF a pandemic hit again (and now as of Feb-2024 there is Covid nearby again in Rehoboth), so that means if you book-up a month in advance, you may have the same UNFLEXIBLE policy if you cannot come or don't want to come because of a pandemic, and yet Moon Mountain Lodge will NOT refund you. SHAME ON YOU, Moon Mountain Lodge, for you have brought this stain upon yourself: you have lowered your reputation.

We had the most incredible experience at Moon Mountain Lodge over New Year's Eve. The Service was exceptional even though they were running on min. staff. The dinner was one of the best we ever had on a lodge. One tiny suggestion: please consider offering Coffee and Tea in every room. Nothing beats that amazing sunrise view with a coffee. - The staff was so kind to provide us with some coffee and a plunger after requesting :)