Επισκέπτης Χρήστης
19 Μάιος 2024
UPDATE: a. One of the rooms was leaking this morning on the bed when it rained. b. Packed breakfast that was promised at the time of checkout was not at all what was discussed and agreed, and they didn't have the decency to let us know that they unilaterally changed the plan. Kids had nothing to eat which they would mildly like or that was healthy. The place is nowhere near what one would expect from a proper 4 star resort. Where do we begin... 1. Comments on rooms and food are below 2. Service is barely possible. We ask for ice and they say they don't have. We once got ice caked in dirt. We ask for glasses and they say they are finished 3. Focus to customer requirements is poor. Coming so far on a holiday and spending so much money one expects the hosts to listen. Everything is a no. Pls arrange a car for us, we don't have a car. Pls get us ice cream for desert, we don't have ice cream. And when they got it, it's served melted. 4. The pool is a joke. It's not a pool, it's like a 30 or 50 meters long bathtub connected to several rooms from behind. The floor is plastic lining which has bumps and creases in it. The water is so fuzzy you can't see your own feet 5. There's no cold water to drink 6. They refused to turn on the coffee machine and would only give us powder coffee until we complained to no end 7. No spa services as the staff has gone on holiday! 8. WiFi coverage is extremely spotty and poor throughput, had to make our own arrangements I can go on and on. Pls don't come here. The rates are not cheap, better to go someplace else. Rooms The rooms are below average. Low to no light. One light in our room didnt work because a rat ate the wire, so they just hu g a tube light. No AC in the common room of a 2 bedroom suite. No extra fan available. Our family's room's AC didn't work the entire stay Food & drinks Don't bother with full board. There is much better food elsewhere on the island. We asked to modify the menu, no can do. We asked for more vegetables, served only once. Candlelight beaches dinner was a waste of time and money. Hot, humid, no breeze, lots of mosquitoes. We asked for coils to be placed, no coils available. We asked for tandoori roti or tandoori chicken / fish - reply was there aren't enough people at the resort to turn on the tandoor for us!
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