Citywest Hotel

Very difficult check in - they had no record of our booking and had to take my partners phone to check their system. We were asked to hand over passports which we did not have as we are from Ireland and we’re only staying one night - the receptionist was quite rude about this and didn’t understand why I wouldn’t have my passport at all times. You also need 4 keys to get into you room/elevator/front door/use electricity. Parking is a joke - you can park on one side of the fence but god forbid you park on the other side!! The hotel is very old fashioned and in need of a lot of cosmetic work. The elevators are handwritten floor numbers and each floor is actually the wrong floor - you have to go to floor 3 on the elevator to reach floor 4. There is a very distinct smell of spices in the halls, in fact it’s overpowering. Our room had a horrible stain on the wall which was the first thing we noticed when we entered - the room itself is large and has a large bathroom. There is tea and coffee making facilities, a fridge, microwave and and iron/ironing board, there is no sockets near the beds, and minimal sockets in general, none within east access. Also, we must have been near the laundry room as from about 2am all we could hear was loud washing machines which made it very difficult to sleep. The heat in the room was unbearable during the night and even with the windows open we had to sleep Wouk no blanket.

Haven't been to this hotel since before the Covid outbreak , i went for a weekend with my daughter and we had a great time , the staff were very friendly and the food was excellent , my daughter got hungry late one night and we got pizza delivered from a local takeaway, overall a very time

Don’t go to this hotel. You will regret it. Save your hard earned euros. Bad staff Haven’t got a clue about customer service. Food is ok. Nothing special. Rooms no where up to standard. More like a 2 star hotel. Has gone so far down hill in the last 2 years

Stayed here to go to the Punchestown festival which only 15 minutes away. Only 25 minutes from airport. Vast hotel complex but managed well. Buffet breakfast good and bar food very good. Steak sandwich was beautiful.! Despite size was quite quiet at night.

Terrible experience checking in and again when checking out. Far too expensive for what can now only be regarded as a 1 star hotel. Stayed here many time before years ago but will never go back. Avoid!!

Good experience, nice place for relax or work. Good location. Just the food is not the best but ok overall. Staff are friendly and very helpful. I will definitely come back !! Thank you very much. All the best

It’s been a while since we stay her for a work conference at attached today the venue. The bar staff service was non existent. We ordered pints from the bar and we might have well been order them in outer space. Nobody in the bar area was taking charge, there were loads of staff on but didn’t have a clue what they were doing. Terrible bar service. Got our food eventually which was good. Our final bill and it was incorrect too surprise, surprise. Give you staff proper training please.

Excellent All lround service and Location. Staff very professional and courteous. Popular setting in Dublin Town Centre. Close proximity to Gate Theatre. Post Theatre drinks at Hotel bar was a good experience. Good service and friendly people enjoying the craic.

There’s no fridge on the room, no room service, then you need to walk ages to grab some food. This fact makes the stay really annoying, cause if you are hungry during the night, only delivery apps can help you.