Ξενοδοχεία με Samlesbury Hall, South Ribble District

Arrived for a one night stay for a planned trip to Blackpool. On arrival the car park is situated up a steep ramp only room for one vehicle to either drive up or down. The car park is approx 15-20 spaces with concrete posts everywhere, parking was a complete nigh**are and was chargeable. The food was substandard items missing due to running out of stock. Breakfast was not much better not enough plates not enough glasses had to keep asking for basic items to be provided, the whole catering experience was shoddy. Fresh orange juice tasted like water asked if there was a problem with the machine and was told they didn’t know. Staff looked absolutely miserable no enthusiasm at all just lacking in any sense of them actually wanting to be there..customer service lacking. Terrible smell on the corridor almost like a vomit smell and a guy walking round spraying air freshener constantly. Seemed to be a lot of families living there either moved in due to local housing issues etc people walking into the bar area in their pjs. Would not stay again and would not recommend

Visited for one night on Monday 22/08 perfect welcome - everyone was friendly, attentive and very informative. Also the check out was just as perfect. Room was perfectly clean and very good value! I’d stay again in a heartbeat - the Team were really good ! It’s hard to get good staff but you’ve managed it - congratulations! See you in 4 weeks ! I return every month to the UK so you are now my go-to hotel ! See you again soon !

Stay away from this Hotel, like you would the plague, SERIOUSLY!!! I booked a 3 night stay at St Andrew's House Hotel, from the 7 February 2020 on wards, in an attempt to have a peaceful and comfortable stay, although, I couldn't have booked a worse Hotel!!!! I was kept awake all night long, from banging noises from above me and squeaky floor boards. Earlier in the evening when I heard noise, I was hoping it would settle down as the evening went on, however, it didn't, and so when it got to 3:38am I decided to call the emergency number for the Hotel, although, to my shocking surprise there was no answer and my call was not returned by either one of the Hoteliers I was only told when I had got to the Hotel that I was being put in a room were the shower was not working correctly. Phil said I would need to put the hot water on in the sink, then put the shower on and then I could turn the hot water off in the sink. I did this, however, the shower was not hot then, so I had to keep the hot water on in the sink, for the whole duration of my shower. The shower also kept coming on for 3 seconds and then went off again, repeatedly, until I had finished the shower. I asked for a refund for the 3 night stay, minus offering £10, to cover the laundry costs. Lorraine said in an off way, that it will cost them £15 for the laundry and extra for getting cleaners in, as well. She said she did not want to refund me for that night. I said I was not happy about this, I was very polite in how I handled the situation, but I felt that Lorraine had a very rude manner. Phil told Lorraine that he would give Lorraine the money back and he went ahead, to refund me back to my card. The refund receipt was dated the 8 February and to date (19 February), I have still not received a refund. I have tried to contact the hotel for the past 4 days, by calling them, but there has been no answer. I have left a voicemail, asking them to call me back, however, I have not been called back. I sent the Hotel an email on the 17 February and I have not received a response to this, as yet, My dad rung and spoke with Lorraine today at 12:54pm, to ask her nicely about my refund, she said that they had already refunded me. She said that she was out at the time, but that she would call my dad back when she got back to the Hotel, to which she never. I rung tonight and I spoke with Phil, he too, said that I had been refunded and I said I had not been. He also said that World Pay were the organisation that they use to deal with their refunds. I then contacted my bank and they said that it can take anything from 3-6 weeks to get a refund from them. I was very shocked at this, because Hotels usually refund customers directly, within anything up to, but not extending, 5 working days and the Hoteliers did not warn me of such a delay, either!!!! I rung the Hotel back again, as soon as Phil answered the phone, I heard Lorraine in the background, saying to Phil, to

I recently had the pleasure of staying at the Holiday Inn Express Wigan and was thoroughly impressed with my experience. From the moment I arrived, I was greeted with warm and friendly service from the staff. The room itself was clean, comfortable, and well-appointed with all the amenities I needed for a pleasant stay. The bed was comfortable, the shower was hot, and the Wi-Fi was fast and reliable. The hotel also offers a complimentary breakfast each morning, which was a great way to start the day. The selection of food was impressive, with a variety of hot and cold options to choose from. The location of the hotel is also excellent, with easy access to the town center and nearby attractions. Plus, the ample on-site parking made it easy to come and go as I pleased. Overall, I highly recommend the Holiday Inn Express Wigan to anyone looking for a comfortable and convenient place to stay in the area. The staff, accommodations, and location all exceeded my expectations, and I look forward to staying here again in the future.

The hotel is not really in Chorley, being located to the south west and some distance, from Chorley. It is situated on a motorway service area which is only accessible from the northbound M6. Exit is onto the northbound M6 too. This means that you have a rather long trek along the motorway if you are intending to access local amenities - or CHORLEY. It's fine as a stopover if you are actually travelling north on the M6. The hotel required more information at check-in the most do these days and they insist on you registering a debit/credit card at reception for a room deposit. No money is taken unless you damage something but they have carte blanche to take money and argue with you later should they so choose. Very few (none in my recent experience) hotels take such measures these days. In the era of fraud and identity theft it is never ideal to hand over information of any kind. The room was very comfortable and well appointed but the shower was very slippery. There were notices in the bathroom but some effort to make the bathroom less hazardous would be more useful. Overall there are better alternatives locally that do not require card details and are much easier to get to by car, and indeed public transport or cycle. Go elsewhere for the same standard of accomodation without the hassle.

We spent New Years Eve and have to say, it was a brilliant way to bring in 2024. Our rooms were lovely. They were clean, and beautifully presented. When we arrived at the Blazers Suite for our Carvery Dinner, the staff had prepared a table really close by, as I had mentioned when booking that a member of my party was a bit unsteady on her feet. The receptionist said there would be somebody ready to help her to carry her hot meal, and there was a lovely member of staff at the back of the queue, who was more than happy to assist with choosing and carrying the plate to the table. The food was delicious. I particularly enjoyed the salmon and prawn starter, wrapped in the lightest pastry. The DJ was good, and the dance floor was packed all night. At midnight there was a rousing chorus of Auld Lang Syne. Only one little quibble, to knock a star off. I checked breakfast and check out times with the receptionist when we checked in. I had previously rang to check this information and was told breakfast 8-10am and check out 10.30am. I thought it worth another ask, as in previous hotels these were later, but the times were confirmed as above. I was surprised, therefore, to overhear the same receptionist mentioning a late check out to another guest as we were checking out. I queried this, and she confirmed both breakfast and check out were later, it being New Years Day. She said she had not been told about the change early enough, and apologised. After such an enjoyable evening, and a lovely breakfast, I was not in the mood to complain. However, the added half hour for breakfast and checkout would have meant we could spend a bit more time with my family, who had travelled from the Wirral to celebrate with us.

We have just returned home after a three night stay at Astley Bank. On arrival, we were pleased enough with our room even though it looked a bit dated and tired. Friends joined us for dinner in the restaurant that evening and the food was good. On our first morning, we had breakfast in a small side room where we had the choice of fruit, yoghurt, pastries and a cooked choice from the A la Carte menu. All very nice. We had been informed their was a wedding that evening but as our room was on the second floor we weren't at all bothered by the noise and had a good night's sleep. Our main issues are around breakfast on the second day. Because of the wedding party, breakfast was a buffet in the restaurant. Also, on our last morning breakfast was again served as a buffet in the restaurant. On both days we were told to leave the restaurant at 9.30 sharp as the staff needed to prepare for lunchtime guests. We were also told there were no more pastries left as they had all been eaten. Astley Bank is a four star hotel but from our experience on the last two mornings, breakfast was not a four star event. We should have been informed that the A la Carte menu would not be available and, in our view, offered a refund. Our other issue was the over the bath shower in our bathroom. The water came out little more than a dribble, again, not what you expect from a four star hotel. The majority of the staff were very pleasant, with a ready greeting and smile. Mainly because of the issue over breakfast, we would have to think hard as to whether we would return. Any changes from what one might expect should be clearly explained upon booking.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.