TownePlace Suites Memphis Southaven

Property was very clean and serviceable. Staff was extremely polite. Unfortunately, we were placed in a room adjacent to the interstate. The noise was virtually intolerable while trying to sleep at night

Service would also have gotten 5 stars except for breakfast on the second morning. The first was great with lady who kept trays filled with warm and cold foods. The second had a lady on shift who was more interested in her phone and sitting on her duff than keeping up with kitchen duties. However, I would recommend this property to anyone looking to stay in the Memphis area.

The room was very dirty. Hair all over the bathroom wall and floor. Counters not wiped cleaned. Toenails on bedside table. Highway noise very loud in room.

Staff was super friendly, and common areas were clean but room was nasty and entire place reeked of ****.

We were there for one night. Our room had no tv service and the shower did not drain well enough to prevent the water from creeping onto the floor. When sharing this with the front desk, we got a response that no one was available to take care of either issue. Will stay somewhere else next time I am in the Memphis area.

Everything is good, except that our room is close to the interstate, so it is kind noisy. We stayed there only for one night, it is close to the airport. We didn't try the breakfast, because our flight was early in the morning.

The description of the hotel said it is pet friendly. It is not pet friendly. At no time in the reservation process was it disclosed that the hotel charges a $100 pet fee. If I had known about the fee I would have booked elsewhere. At check-in the clerk did not tell me about the fee until I had completed the check-in process. Not happy at all !!!

We booked a 2 Queen size suite with the pull out sofa and when we got there they gave us a kind size bed for me my husband and our three kids. They was dirty qtips on the dlooe and the draws were dirty.

The check in was great. But they didn’t have any carts so we could bring our luggage to the room. The young lady at the front went as far to walk the floors to look for one. We believe other guest stored them in their room overnight. Did not enjoy the breakfast the next morning. Biscuits were cold and a bowl of oranges were but out and a few of them had mold on them. The employees who set up the breakfast needs to pay more attention to the fruits before servring them to guest.