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Δημοσίευση21 Μάιος 2026
Wu,We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room.
What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults.
Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room.
At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue.
I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance.
Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly.
The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.
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Τιμή ανά διανυκτέρευση από:1.081 SAR
Δημοσίευση27 Μάρ. 2025
Guest User
The room is big and relatively new, but the shower room is designed for disabled people? It is very difficult to take a shower... I don't know how the front desk guy arranged it... The Mini bar was open for drinking on the first day, saving the trouble of going to the supermarket to buy water.
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Τιμή ανά διανυκτέρευση από:842 SAR
Δημοσίευση15 Μάιος 2025|One-Bedroom Apartment
Anonymous UserI was shocked that at a five-star hotel, such an unacceptable incident could occur.
We had a deeply disturbing experience during our stay. Around 9:30 AM, someone from the property unlocked and opened both our front door and bedroom door without any prior notice, permission, or request from us. We were still asleep when this happened. We did not request housekeeping and there was no sign indicating otherwise.
This was a serious breach of privacy and made us feel unsafe and disrespected. Such behavior is completely unprofessional and unacceptable in any accommodation setting, let alone a serviced apartment.
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Τιμή ανά διανυκτέρευση από:945 SAR
Δημοσίευση31 Μάρ. 2026|Deluxe Room
A_PezThe hotel checked all of our boxes to have a successful trip. There was breakfast included with my stay (really good breakfast buffet), they checked me in earlier due to my early arrival, it's in between the Palma center and the airport. Also the beach is across the street and there is a bus stop right outside the hotel lobby, so it was really easy to get around. The hotel was very clean and the staff were very generous.
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Τιμή ανά διανυκτέρευση από:1.278 SAR
Δημοσίευση7 Ιούλ. 2025|Standard Single
RusiHotel Artmadams is a handy base for a solo business trip thanks to its position just off Paseo Mallorca—minutes from the old town and public transport. My double room was spotless, the Wi-Fi solid, and the desk big enough for a laptop-heavy workday, though the floor space would feel crowded for two people sharing.
Service, however, is hit-or-miss. I arrived late and the night receptionist’s limited English stretched the check-in longer than necessary. Mornings weren’t smoother: the small buffet is arranged almost randomly, plates are hidden in odd spots, and staff give instructions only in Spanish until you look confused, which makes breakfast more stressful than it should be.
The room lacked an iron and hair-dryer, both available only on request. Likewise, the pillow on my first night was thin and decorative; only after housekeeping swapped it for a better one did I learn there’s a pillow menu—useful information that should be offered at check-in.
In short, Artmadams delivers location, cleanliness, and reliable connectivity, but expect to ask for basics and brace for some communication gaps.
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Τιμή ανά διανυκτέρευση από:789 SAR
Δημοσίευση22 Ιούλ. 2025
Guest UserVery good hotel! I am sorry I given 3 for location, in one hand it's lovely location- on the beach with beautiful view. What else can you want? Unfortunately the area is German version of Magaluf:( and we are too old for it lol ! We was hoping to find nice shops and tapas bars instead there was nightclub near and shops with football and sex logo t-shirts. Not hotels fault at all
Hotel was lovely and welcoming! They even noticed my birthday with flower and card. Nice touch :) Thank you:)
Breakfast was nice. Little pool / chairs in the garden area. Beach was nice but the beach chairs are flat on all the beaches I saw which I haven't seen any other countries and dosent really make sense as u still have to pay for them. Eventually we found 1 beach with nice reclining chairs and ended up paying £60 for 2 and umbrella!!
Not sure Palma is for us but the hotel was lovely!
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Τιμή ανά διανυκτέρευση από:582 SAR
Δημοσίευση15 Σεπ. 2023
Guest User
This was a quick trip but the hotel was very nice inside. The room was great for and us and very comfortable with great views over the harbour. There was construction works happening on the outside (front) but that didn’t really matter to us as we were only there for the weekend. The pool was a nice temperature on a hot day and although we couldn’t get a sunbed (arrived at the pool around lunch time) we had a lovely breakfast and the ice cold beer definitely helped us to relax.
The nightlife around the hotel can be a little loud due to the number of sports/Irish bars near by and it made the walk home from the city interesting. However the atmosphere was good and we didn’t mind at all. If you had kids then it could be a little intimidating I would think.
We also checked in very late (after midnight) which wasn’t a problem at all and we got our room straight away
Overall we’d definitely consider staying here again.
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Τιμή ανά διανυκτέρευση από:1.200 SAR
Δημοσίευση5 Απρ. 2026
Guest User
Overall, we had a very pleasant stay at the hotel. The room was clean and comfortable, and the overall atmosphere of the hotel was calm and welcoming. The staff were extremely friendly, helpful, and always ready to assist, which made our stay even more enjoyable. The food was also very good, with a nice variety and good quality.
However, be careful when booking the hotel with children. When we made the booking, it was stated that children stay for free. Naturally, when booking a room for three people, you would expect that everything is included for all three guests. There was no information anywhere that we would need to pay an additional €40 per day for the child.
When we ordered breakfast and dinner, no additional information was given that we would need to pay extra for the child. Only two days before our arrival did we receive a message saying that the child’s breakfast and dinner would cost €40 per day. Since we stayed for six nights, this added up to an extra €240, which is not a small amount.
Overall, the hotel is very nice, but the information regarding children’s meals is misleading, so please be careful.
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Τιμή ανά διανυκτέρευση από:408 SAR
Δημοσίευση8 Μάιος 2025
Anonymous User
Breakfast was fantastic, decent selection and variety, live egg station! Room was quite cozy and functional, although the decor was simple and slightly dated. Staff were friendly and helpful.
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Τιμή ανά διανυκτέρευση από:573 SAR
Δημοσίευση4 Ιούν. 2022
Guest UserMy positive experience with Hotel Mirador in Palma, Mallorca began as soon as I entered the lobby. I was greeted warmly at the desk where they solved several problems with my booking which was made by Trip.com. Specifically, for some reason my reservation was in the name of a Trip.com employee and not me! Second although I had booked for two nights with continental breakfast, the reservation was made for one night with lunch and dinner and a SEPARATE reservation was made for one night with no meals. Third, a reservation was made for a ”Family” room instead of a single as I requested. This made my stay more expensive than I planned for.
Through all of these difficulties the staff at the Hotel Mirador treated me exceptionally well and made many phone inquires until I was able to get a room.
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Τιμή ανά διανυκτέρευση από:787 SAR