Holiday Inn Express & Suites Springfield North

The hotel was real nice! Very clean! Seem’s like it wasn’t built not too long ago. Highly recommend the stay here!

The property was cleanand the staff was very friendly. However, the room was very humid, the climate system was difficult to operate so it was either too cold or too humid, and the fire sensor in the ceiling flashed all night in the room, which was disruptive for sleeping.

Nice and new ( only 4 years old), modern and fun decor, very comfortable beds, excellent bedding and better-than- average pillows ( not too soft). Refrigerator and microwave very small. Pet fee on the high side ($50). Good variety of breakfast offerings.

Tesla supercharger in the gas station next to the property. Made it easy to plug in and relax at the hotel while it was charging.

Very clean bedroom and bathroom. We enjoyed the delicious breakfast. We'll definitely come back again.

I'll start with the good stuff. The breakfast was great. Good food, well prepared. The lady in charge was very nice. The hotel was clean and the room was as well, when we got there. Now the not so good. In the room, there was a control for raising and lowering the shades. Didn't work unless I took the control apart and mashed on the battery. When I mentioned it, they kind of sluffed it off. The really bad part was the maid service or lack thereof. They came in on Thanksgiving day and left towels, but did nothing else. On Friday, they never cleaned the room. We came back in about 9:00 PM, after having been out all day. The trash cans were full. There facial tissue was empty. There was 1/2 roll of toilet paper left. When we complained. they said their policy is not to clean the rooms unless it is specifically requested. I asked if that was a new policy for Holiday Inn Express and was told that was their policy. I have stayed in these hotels for many years and this is the first time my room wasn't cleaned. I have never had to request it. If this is the new policy for Holiday Inns, I will not stay at another one. No other hotel makes us request room cleanup. We always leave a tip for the maids and of course, it was still there, because they didn't enter the room. This was a huge inconvenience for us, especially that late at night, and I feel a partial refund should be made for our trouble. Feel free to contact me if you have questions.

I have to say that your insulation is remarkable and outstanding. We practically didn't have to use so much heat at the time we were in the room. In fact it was so hot that we had to use the ac to cool down the place. It was an enjoyable stay at the hotel. It was warm and comfortable. And breakfast was an obsolute delight. So much variety of breakfast to eat.

the room was not clean at all the sheets had coffee stains and mascara stains the towels were folded but also not clean

Great location right off the interstate with lots of good dining options nearby.