Euroclub Hotel

Review of the Stay at Euroclub Star Hotel in Malta I would like to express my profound dissatisfaction with my stay at the Euroclub Star Hotel in Malta last night. We have traveled extensively around the world, staying in various categories of hotels, and have never experienced such disappointing service and lack of professionalism. Upon our arrival, we were greeted by the older night shift employee, whose attitude was extremely rude and disrespectful. When we complained about the presence of more than three dead cockroaches in the room, which clearly needs urgent renovations due to its deteriorated and decaying condition, the employee stated that cockroaches in Malta are common and likened them to pets, refusing to take any action. When I asked if she had these “pets” in her home, she affirmed and suggested that if we were unhappy, we should sleep in the reception area or find another hotel. Such a response is absolutely unacceptable and demonstrates a complete lack of professionalism. After insisting on a room change, the same employee, with the help of a more courteous colleague, relocated us to another apartment. Although this new room offered a slightly better experience, the pillows were of such poor quality that they caused discomfort while sleeping. The following morning, during breakfast, we were shocked by the extremely watered-down juice and the lack of various products. Moreover, while we were still having breakfast, the staff started clearing the plates, informing us that breakfast time was over, once again showing a total lack of consideration and professionalism. Upon returning to the room to rest, we were abruptly awakened by someone banging on the door. Without any prior warning or courtesy, the housekeeper entered the room and rudely informed us that we needed to leave. The correct procedure would have been to call the room and politely request our departure or discuss the possibility of extending our stay if necessary. This type of approach is completely inappropriate and disrespectful. Our initial intention was to stay for another five days, but due to the treatment we received, we decided to leave immediately. During check-out, the receptionist also displayed rudeness by refusing to provide the manager’s email, which was essential for me to report my experience. Only after much insistence did she provide the reception’s email, making me skeptical that my message would reach the manager. Additionally, it took significant persistence to obtain the manager’s name. It is evident that this hotel urgently needs a present manager and properly trained staff, as the level of service is extremely below acceptable standards. Thank you for your attention, and I hope corrective measures will be taken to prevent other guests from having the same unpleasant experience. Sincerely,

Where a group of 14 old colleagues and went for the Friday Buffet. We had a great selection of food and everything was fresh and absolutely delicious. Staff were great There was a great show of entertainment at the bar area. Thank you to Mario and all the staff for a great night

1 star because a minus isn't an option. the bed is so old there is a huge dip on 1 side. the pillows are the size of cushions and are full of crumbled lumps of foam, and there is no bedding. in the bathroom there is mould everywhere , there's a hole in the wall sort of covered up by an electrical blanking plate, no bath plug, the ceilong tiles are crumbling l, the shower head is chest height, the "toiletries" are a large bottle of liquid soap and when you open the window its and internal view of pipework and someone else's bathroom. the electric kettle is in desperate need of descaling, and the tea/coffee maker is a myth. both are completely irrelevant anyway as there is no tea or coffee....or even a cup! sockets and light fittings are hanging off the wall or decommissioned by being filled with silicon. the curtains are moth eaten, and the balcony does not lock. the lift is clearly not subject to regular maintenance and is terrifying at best. the staff seem disinterested in guests. you are not allowed to take your room key away. you have to leave it at reception when you go out.

Stayed with a group of students for a study visit & cannot thank the hotelier & staff enough - they were extremely professional, generous & accommodating. Food was very good, varied & plentiful. Would definitely recommend.

Above and beyond service from Jasmine at the reception, Ivan at the breakfast hall, Elvissa from housekeeping, and the hotel manager who was very involved, and supervised a truly international team of really hard workers. The facility is the best value you can get, with a swimming pool, restaurant, a supermarket right across, and the most incredible location if you’re travelling with kids. There are beaches, splashpads, playgrounds, a national aquarium, a gazillion restaurants, and a bus station to get you anywhere for 2EUR, all in a radius of less than 5 minutes. The only thing that was lacking was a dedicates working space, because internet was good in the common areas but not in the rooms. Had the greatest time.

If I could give zero I would.. avoid this place as it’s absolutely horrendous. I was duped by supposed 5 star reviews which on reflection are clearly done by staff once a poor review has been left. This place is filthy with really poor facilities and I won’t be returning.. mould on shower curtains and around bath (simple clean would sort along with replacing the shower curtain). The mirror in my bathroom had a sharp edge where it had been cracked. I had a very old stain on my blanket which looked like blood. The beds are so old you feel like you fall through them. The decor and furniture seems that is from the late 70s very early 80s. The breakfast selection is poor and the quality is appalling. The pool surrounds are filthy with a horrible smell of drains.. thankfully I didn’t spend much time in this hellhole and I certainly won’t be returning.. I love Malta but the Euroclub Hotel five Malta a very bad name..