Residence Inn Houston Sugar Land/Stafford

Service is top tier bubbly and energetic from the early morning to late afternoon!! Travis is a rockstar of the hotel not only with me but to every guest plus his staff loved it!! It's rare that you find service like that, especially In that industry. He gets the job done! My room was clean and fresh and the bed oh oh-so comfortable! There's no such thing as a perfect hotel yes it does need some touches but the service is what I will be looking for and They especially Travis provided that! The gym/pool is standard however if they can just clean the grill it would be a good thing for my steaks lol!! Perfect location near all the restaurants and entertainment! Highly recommend!! My new home from home check it out for yourself because I read the reviews and its a hit and miss if you don't check it out for yourself!

This is one of the worst hotels I stayed at. I was suppose to stay for 7 months but I only stayed for 30 days which was too long. First I want to say the front desk was amazing. Very friendly and the assistant manager is very personable. I was greeted by roaches in the hallway. I moved my room due to noise and it was worst. Bathtub was stopped up and ants were throughout the carpet. The rooms are very old and carpets stained. Moved my room again only to get bug bites and more roaches. The housekeeper emailed me it was a rare occurrence. But based on reviews I don’t think so.

Service Staff: Travelling with four children has its own unique challenges. For a start, we run through essentials like soap and tissue paper quite quickly. One test of hotel service is how quickly we are re-stocked - no questions asked. Residence Inn, Stafford passed this with flying colours. Nothing was too much trouble for the staff. Breakfast: The quality of breakfast is subjective. We enjoyed the variety. What is objective, is how quickly dishes are replenished when the food items run out. This is important for a family with lots to do, and too little time to do it all in. The kitchen staff was quick to replenish our favourite dishes. Management: Laura the hotel manager runs a tight ship and ensuresher colleagues resolve all issues as quickly and as amicably as possible. However what was unique about Laura is her "open door" policy. A literal open door policy. Her office door was always open, which meant you could take up any issues with her directly or, in our case pop our heads in to say hello. Little things that make a big difference: A welcome smile by everyone no matter the time of the day. Iced treats for the kids (we came in during the Texas heatwave). And, Laura.