Βρείτε ξενοδοχεία 3-Star στην πόλη Μασσαλία

"1. On June 17th, I had a 'Still in' sign on my door during the day. Although I went out for lunch, I didn't remove the sign as I didn't want anyone entering my room. However, when I returned in the afternoon, I found that the room card I had left in the power slot was gone, stolen! I immediately went downstairs to report to the front desk that my room card had been stolen from the slot inside my room. The front desk had no idea who had entered my room, meaning the person who stole the card could re-enter my room at any time. There was absolutely no security during my stay. The front desk staff were completely unhelpful and showed a passive attitude. 2. On June 18th, around 9 PM, I was taking the elevator downstairs when it broke down and wouldn't open. I was trapped inside, continuously pressing the emergency button. It took several minutes for someone to respond, but still no one came to help me get out. The elevator was a sealed space with no air circulation, which was very uncomfortable. In the end, I had to use all my strength to pry open the door myself to escape. I immediately went downstairs to complain to the front desk. There were two staff members on duty at the time; one sat there as if nothing had happened, while the other had a terrible attitude, stating that he had called maintenance and that the broken elevator was not his problem. I asked, 'Shouldn't you have helped me get out first? If maintenance never arrived, would I have been stuck in an airless elevator?' This hotel clearly has no SOP (Standard Operating Procedure) for elevator breakdowns, simply abandoning guests trapped inside. When I complained after freeing myself, instead of apologizing and comforting me, the duty staff member argued with me, saying he was only responsible for calling maintenance and nothing else. He even dared me to complain to hotel management, saying he didn't care. There was absolutely no service quality. 3. From the theft of my room card from inside my room to being trapped in a broken elevator with no assistance, this hotel offers absolutely no security and terrible service quality."

"Coming out of the train station, head towards Marseille's Arc de Triomphe. You'll know you're there when you see the Arc de Triomphe Hotel; the entrance is on the right and the hotel itself is on the left. If you have luggage, use the side entrance as the main entrance has steps. The rooms aren't cleaned daily, and extra towels come with an additional charge. It gets incredibly hot in the room, even though it doesn't get much direct sunlight. If the price difference isn't significant, I'd recommend booking a room with a balcony. Those rooms face outwards and offer a view of the Arc de Triomphe. There was a bit of a mix-up with my Ctrip reservation. The younger guy at the front desk couldn't find my booking, but the more experienced staff member was really helpful and sorted it out even before Ctrip could. The French lady at the front desk during check-out was excellent, very proactive, and even said goodbye in Chinese!"

"Get everything you need for an excellent price. Plus, the matress was comfy, and it's easy to commute around the city. Would recommend if you are on a budget staff at desk are helpfull and place was a pleasant stay."

"Quite disappointed by the structure given its high scores on trip.com and google. the common area is so tiny and used for the breakfast as well. Breakfast is almost none for vegan people and just plain. The room are not as new as they seems on their website. quite misleading. i will not come back."

"The location is very good, close to public transportation The surrounding area is very safe and belongs to a relatively busy road section The hotel is very clean and the room is very clean I highly recommend staying in this hotel!"

"The location of the hotel is very good, just opposite the subway. You need to climb some stairs to find the front desk. After registration, there is a mini elevator that can transport luggage. The room is small, clean and comfortable, the view outside the window, and the glass sound insulation effect is quite good. The younger brother and sister are friendly and kind, helping to print cruise tickets and carry boxes. There are many restaurants nearby, and there is a bus stop at the door, and the traffic is convenient."

"It's close to the metro station, and very convenient to the old town, the hospice, and Marseille Cathedral; the rooms are small and standard, so you need to bring your own toiletries; it's more cost-effective to choose a room with breakfast included, as the milk and bread are quite good, especially the mini croissants which are delicious!"

"The room is fine but the surround area seems quite empty. Not easy to find a restaurant nearby"