Βρείτε ξενοδοχεία 3-Star στην πόλη Σεμπόρνα

"The location is superb, making travel incredibly convenient. The guesthouse itself is clean and tidy, with elegant and tasteful soft furnishings. The room is fully equipped with all necessary amenities and toiletries. The service is warm and attentive, with quick responses to messages. My stay was comfortable and relaxing, and I would definitely choose this guesthouse again for my next visit. Highly recommended!"

"Finally checked into the Jellyfish Water Bungalow, and the real-life views are even more stunning than the photos! The crystal-clear 'jellyfish' ocean is visible to the naked eye, and you can snorkel right off your balcony and encounter many small marine creatures. The room was clean and comfortable, and the net bed added a fantastic vibe. Our butler communicated smoothly in Chinese and provided excellent service. Falling asleep to the sound of the waves and watching the sunrise and sunset made for an unforgettable overwater experience in Semporna. Highly recommended!"

"This is one of the better hotels in Semporna town, and the price is quite reasonable. We only discovered this hotel after arriving. Its excellent location made us willing to pay a cancellation fee to switch from our previous booking. The hotel is located away from the indigenous areas and is close to the Hia Feng Jetty. The soundproofing is actually decent, not as noisy as some reviews claim. Perhaps we're just heavy sleepers, but we slept soundly through the night. The rooms are a bit dated, but the overall space is fine, and the two large beds are perfect for families. The room also has a balcony, which is great for drying clothes. I suggest the hotel consider replacing the towels and bedsheets, especially the towels, as they've become discolored and don't feel very fresh. For breakfast, there are three options spread across three restaurants, offering both Western and Chinese dishes. There's plenty to fill you up."

"We booked a suite, primarily for the spaciousness, and our initial impression upon checking in was very positive. The balcony not facing the street was particularly quiet. Breakfast was just so-so; it filled us up, but we ended up eating rice noodles for all three days. The worst part was that our room wasn't cleaned for the entire three days. We asked the front desk to clean it, but when we returned in the evening, it still hadn't been done. Finally, we took their car to the Kapalai Hotel jetty, which was quite convenient. On other days, we didn't use their car to get to the jetty as we had a private boat charter, and our leader picked us up."

"The Lighthouse Hotel Semporna boasts an excellent location, directly facing the jetty for boat excursions. It's within walking distance of island hopping meeting points and seafood restaurants, making it incredibly convenient for getting around and finding food. Opened in 2023, the rooms are spacious and clean, with separate wet and dry areas in the bathroom. The rooftop pool offers sea views, and the overall environment is quiet and peaceful. The front desk service is thoughtful, and they support WeChat communication, offering great value for money. The only downsides are that the breakfast selection is simple and the facilities are quite basic. If you're looking for a luxurious experience, you might want to consider other options. However, it's perfect for travelers primarily focused on island hopping who prioritize convenient accommodation."

"This resort is truly beautiful — scenic, clean and affordable. The surroundings are stunning and the rooms are well-maintained. However, there were several service issues that affected our overall experience. 1. Boat pick up was said to be 1.30pm. We were made to wait on the boat for almost 30 minutes because the resort manager had gone to town to buy supplies. The transfer only proceeded after I complained to the service manager. Shouldn’t the boat came earlier if u need to buy supplies?? 2. Upon arrival at the resort, we had to wait again for check-in, even though ours was the only boat arriving and there were only four rooms to be checked in. 3. Dinner was scheduled from 7-8 PM. When we arrived at the café at around 7:30 PM, only rice and chicken were left. The vegetables and prawns had already run out. When I requested a fried egg as a replacement, I was offered clams instead. It should’t be an excuse if other customers took too much food or we came late. 7.30pm is not late. You shd manage the food serving, it was not ur 1st week of business. 4. Breakfast was scheduled from 7-8AM. We arrived at 7:20 AM, but breakfast was not ready yet. Once the food was served, guests had to queue (this is fine) but by the time it was our turn, the eggs and chicken were already finished. I had to personally knock the kitchen to inform before the food was replenished. 5. Trip.com stated that check-out time was 11:00 AM, but the front desk informed us that check-out was at 10:00 AM. Only after I pointed out the booking details was I allowed to check out at 11:00 AM. Belief they wants more ample time to tidy up the rooms at the cost of the customers. Other area that improve:- 1. When I contacted the receptionist via WhatsApp regarding a booking modification, the responses were not particularly friendly or accommodating. A more customer-oriented approach would greatly improve the guest experience. 2. The receptionist’s appearance and presentation did not seem professional. Throughout my stay, she was dressed very casually, resembling sleepwear, and I initially assumed she was part of the housekeeping team rather than the front desk staff. Overall, the resort has great potential due to its beautiful setting, cleanliness, and affordability. With improvements in service standards, communication, and guest management, it could provide a much better experience for visitors."

"The room was spotless and smelled lovely. A Chinese-speaking butler met us at Haifeng Pier, right across from Starbucks. The boat ride to the hotel was only about ten minutes, which was perfect for those prone to seasickness. The sea around the hotel transitions to a beautiful green, and free floating and kayaking are available, complete with equipment. Dinner was freshly prepared for each room group and tasted amazing! 😎 They added us on WeChat beforehand, and the entire service was in Chinese, so communication was never an issue. We could also arrange airport transfers. Overall, the experience was fantastic, and it was affordable enough to enjoy an overwater villa. There's a free fixed boat shuttle service. Any issues we had were promptly handled by the front desk, which was great. While floating, we saw chubby starfish and colorful fish. At night, there were many pencil fish, and in the morning, schools of green fish. You can also buy seafood and have it prepared there. This was one of the most satisfying trips I've had!"

"I had a pleasant stay at this hotel. Although I encountered a room issue upon arrival, the hotel staff handled the situation professionally and efficiently. They took immediate action and arranged a room change without delay, which greatly improved my experience. I would like to especially commend the staff for their friendliness, professionalism, and willingness to help. They listened to my concerns, responded promptly, and ensured that I was comfortable throughout my stay. Excellent customer service can make all the difference, and this team truly demonstrated their commitment to guest satisfaction. Thank you for the great service. I would gladly stay here again and recommend this hotel to others. 这次入住酒店的整体体验非常不错。虽然刚入住时遇到了一些房间问题，但酒店工作人员迅速采取行动，第一时间为我安排了更换房间，处理效率非常高。 特别感谢酒店员工，他们态度友善、专业且乐于助人。在了解我的情况后，立即给予协助，并积极解决问题，让我感受到他们对住客的重视与关怀。 优质的客户服务让这次住宿体验大大提升。感谢酒店团队的努力与专业服务，我愿意再次入住，也会推荐给其他朋友。"