Βρείτε ξενοδοχεία 3-Star στην πόλη Κεζόν

The staff are very accommodating. They ensure that the guests can achieve the best services they could offer.

We absolutely loved the vibe and ambiance of the hotel, which makes it even more disappointing to say that our entire experience was ruined by the poor service. We arrived early to ask if early check-in was available. We completely understood when we were told that check-in starts at 3:00 PM, so we left for lunch and came back exactly at 3:00 PM. Since we had already completed the check-in process earlier, we expected to receive our room key without any issues. Instead, we were told that our room was still not ready. What made the situation even more frustrating was seeing other guests who were just checking in receive their room keys while we continued waiting. After waiting for about 30 minutes, we were finally given our key card—only to discover that it didn't work. We couldn't even enter our room and had to return to the reception, where we waited for almost another 30 minutes while the staff tried to figure out what was wrong. The most disappointing part was that I had to follow up multiple times before anyone offered us another room. There was very little communication, no sense of urgency, and no apology that made us feel our time was valued. We booked this hotel specifically because we were attending a concert and wanted a comfortable place to rest and freshen up beforehand. Instead, because of the delays, we had no opportunity to shower, change comfortably, or even rest. We ended up going straight to the concert feeling exhausted and frustrated, which completely defeated the purpose of booking the hotel in the first place. Our room was at Richmond Eastwood. While I understand it may be managed separately, the staff from Richmond were the ones assisting us. Unfortunately, it genuinely felt like guests who booked directly with Richmond were given better treatment and priority than those who booked through this property. Whether or not that was actually the case, that was certainly how the experience made us feel. When we checked out, the staff gave us a complimentary cake, which we appreciate as a kind gesture. However, by that point, the damage had already been done. The delays, inconvenience, and frustration had already ruined our mood and our overall experience. While the cake was a nice attempt to make up for what happened, it couldn't undo the time we lost or the experience we were hoping to have. It's unfortunate because the hotel itself has so much potential. The ambiance is wonderful, but great facilities mean very little when the service falls far below expectations. We left feeling disappointed and would think twice before staying here again.

Very good location and room is clean but have a slight bad experience about their amenaties. Experience my card key not working on the room and my lock system as well got lowbat so i can’t enter my room. But they’ve resolve it within an hour. But hoping the management or mantainance to double check it always. But overall stay is okay🙂

Would not recommend staying at this hotel. When we checked into our room, we found out our bathroom door would not close at all, it would open by itself which is obviously a privacy issue. The towels were black with holes in them and the toilet seat was completely detached from the toilet. We asked for a transfer and so we got transferred to another room in the same category. This second room came with its own problems but mainly a leaking AC. It leaked overnight all over our shoes to the point that there was a puddle in the room. Again we asked for a transfer and the duty manager called Susan I believe offered us a free upgrade so credit given to where credit is due. Susan along side most of the staff were nice and always willing to help out. The breakfast options were very very disappointing, food was cold and very little verity. In terms of location the hotel sits at the crossroads of the two metro lines so its relatively easy getting to and from central manila but still takes about 45 minutes by train and 90 minutes by taxi.

The staff is the best thing in this hotel, especially the night shifts. If I remember it right their names were Leann & Kat (front receptionists), the housekeeping, the boys in green on the front lobby andeven the security guard who asssisted us in the parking were great! True Filipino hospitality. The first night was horrible the bed was hard and makes a loud noise every time u move. I saw in other reviews that was the main complained on that hotel. I made a complained on the front desks next day (morning) & the receptionist just smiled & shrugged it off. When I came back in the night I was ready to leave & moved to another hotel but the receptionists (Leann & Kat) made me try & choose different rooms which was better, bed are still hard but the sheets made it softer & the room was a little updated. They were so nice since my family lives nearby they advise me to stay since the staff were all nice. I booked through Trip.com, processing was fast. There are other hotels nearby, mgt should update their rooms to compete, there’s only 1 socket in the room & they provide 1 extension, beds are very uncomfortable, bathroom sinks doesn’t drain, water is on the hallway, water jug in the rooms have molds, Hallways on all floors have no AC, TV just have “Cignal” channel no access for Netflix or youtube. Aside from the restaurant downstairs & the friendly staff, there’s nothing special in this hotel.

I arrived in the evening and spent and hour trying to find the place . There is NO illuminated sign post indicating that the hotel is beyond the entry road. Sincerely, it’s pathetic. Bad management. I finally found the entrance, and met a whole filming crew for a TV show that occupied every square meter of the road. I accept …a coincidence. The building is large and attractive. But I was annoyed with trying to find the place. Got to my room, no water. However a kind gentleman brought me two bottles. This is an upper class hotel in theory…. Got down to breakfast late due to me being so tired. Kind and considerate staff which meant such a lot. Now I know how to get there, would I stay again ? Yes. But they must do something about the sign posting

This hotel hits the mark for a basic, practical stay. It skips the luxury frills of higher-end hotels, but it delivers on cleanliness, location, and affordability. Perfect for short trips or budget-conscious travelers who just need a reliable place to sleep and recharge.

As per couple the room is so nice .. the staff is very friendly.. for comfy experience this is nice.. thank u camelot hotel ❤️

May be the best place I stayed in manila as it's an apartment hotel so you get everything and a gym. Good value. Around the corner from Cuba bus stations and Gateway Mall.. busy area and a little dirty

The staff was super friendly, but there were a lot of amenties described here that were not available, such as the pool and gym. Our AC in the room wouldnt turn on initially as well, and I had to ask someone to come in to get it to start (apparently there wasnt enough batteries in the AC remote!) Also, the front of the hotel was undergoing construction, so they couldn't provide us with a place to park, which was inconvenient. On top of this, I have asked for late checkout the night before, which the front desk person said it would be possible since the hotel was a bit empty, but the next morning, the person on the front desk insisted we needed to pay PHP 450/hour for late checkout. Overall though, I liked the room and the night shift front desk and would definitely want to visit again once construction is done.