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Δημοσίευση16 Ιούλ. 2026
Guest UserBefore the draft, one note: I kept your main points while making the review clearer and more balanced.
Expect to pay full price. I had a three-night reservation, but I was charged an additional $175 short-stay fee, plus $50 in service fees. The short-stay fee was never disclosed during the booking process, which was disappointing.
I was also denied room service because of my short stay. Considering the additional $175 fee, I would have expected room service to be included.
Overall, The Berkley is always a nice place to stay with family, and I've enjoyed my visits. However, it would be helpful if all additional fees and any service restrictions were clearly disclosed before booking so guests know exactly what to expect.
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Τιμή ανά διανυκτέρευση από:147 CAD
Δημοσίευση4 Απρ. 2026
Anonymous User
It's a new hotel with professional management. Check in, check out were fast. Room were clean and spacious. Complimentary breakfast was delicious, I really love the omelette and waffles station. The hotel is about 15 minutes walk from the north premium outlet.
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Τιμή ανά διανυκτέρευση από:157 CAD
Δημοσίευση21 Αύγ. 2026|Deluxe Two Queen Room
Anonymous UserThe hotel was nice and the location was good. However, a very rude housekeeping staff member and a rude front desk staff member ruined the entire experience. It would be great if the hotel had more polite staff who actually cleaned the rooms. I requested cleaning multiple times, but it was never done.
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Τιμή ανά διανυκτέρευση από:21 CAD
Δημοσίευση13 Ιούλ. 2026
Guest User
We booked the king jacuzzi suite for my husband's birthday. I requested extras before arriving to be in the room when we checked in so he would be surprised. They do not do this. Instead, I had to ask at check in to have the strawberries and wine delivered at that time. We went up to the room and WAITED...the whole time he is wondering why I am procrastinating going to supper. They finally brought the platter up. He was surprised but it was awkward. This is why I gave services a 4 instead of a 5-star rating. The front desk personnel had to bring it up and they were swamped with people checking in. It would be better is there was a dedicated department for things like this. Also, at the pool (nice pool) there is only 3 cabanas and ONE tree with shade...otherwise you have no shade. You cannot reserve the cabanas to make sure you will have shade. It is all first come first served basis. With temperatures in the triple digits, I found this to be unacceptable for a ”resort”. Shade should be plentiful around a pool area. Also, if you are looking to drink cocktails while lounging at the pool....not here. They do not have a facility on site for this service. Those are my only critiques, the stay was otherwise wonderful. The hotel is clean and well maintained. The staff were kind and as helpful as they could be. If you walk across the parking lot to the casino, there are 3 places to eat and all with wonderful menus. I would suggest staying here...just don't expect 5 star luxury....4 star at best....still very nice but a few things to work on. Oh, free and plentiful parking which is nice.
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Τιμή ανά διανυκτέρευση από:120 CAD
Δημοσίευση26 Απρ. 2026
Rae Anthony
The most amazing hotel, the service was the best we got early check in & late check out at no fee. A lovely room on the 16th floor. The only thing I’d say was the train & cars in the evening was a bit loud other than that the room was lovely very spacious had a double bed room, the shower had good pressure and complimentary shampoo, condition & body wash. Also fridge which was a bonus! Would 100% recommend, for people who’d like a more of a chill, relaxing hotel.
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Τιμή ανά διανυκτέρευση από:22 CAD
Δημοσίευση6 Ιούν. 2026|Newly Renovated Resort Tower Two Queen
Anonymous UserGood location and beautiful castle theme hotel ! When I step inside, feel like stepping into middle ages fairytales ! I like the shower, the hot water get warm very quickly. Cleanliness may need some improvement, the toilet seat surrounding wasn’t cleaned, I helped to clean it before using it. The ceiling and door had some rust and broken pieces, but they didn’t bother me. Overall is a good experience. I will recommend it.
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Τιμή ανά διανυκτέρευση από:9 CAD
Δημοσίευση6 Ιούλ. 2026
Anonymous UserI think it depends on the timing, but the check-in line (about 7 groups) moved incredibly slowly, and I was tired after standing for about 30 minutes. There were several Starbucks and food shops within the hotel, so I didn't need to go out. The bed and shower in the room were clean. However, the lack of a refrigerator in the room was inconvenient, but I was satisfied with the room's size, price, and cleanliness.
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Τιμή ανά διανυκτέρευση από:14 CAD
Δημοσίευση5 Μάιος 2026
Guest UserThe entrance to the accommodation is near a casino or entertainment venue, and the atmosphere inside is very chaotic. You also have to go through a security check to be identified. I personally felt that the hotel was neither safe nor convenient. The only redeeming feature is that it is very close to the old town, which is very convenient. However, the bathroom space is not comfortable.
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Τιμή ανά διανυκτέρευση από:57 CAD
Δημοσίευση3 Αύγ. 2026|Run Of House
A-TingThis hotel is perfect for families with kids! They even let us add our child to the room for free. There's a roller coaster inside, which is free to enter, but you need to buy tickets to ride. They have their classic donut breakfast, and the pool in the morning is shaded, which is great for escaping the heat. There were two lifeguards on standby, and even a food truck by the pool. Although the space within the hotel is a bit limited, it's very convenient to get to other places and it's located away from congested traffic areas. I'll definitely book here again next time!
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Τιμή ανά διανυκτέρευση από:14 CAD
Δημοσίευση12 Μάρ. 2026
Guest User
We visited there on March 7-10, 2026. We came earlier around 11 am, and the check-in time supposed to be 3 pm and we ask the lady if we could check in early but they told us that they don’t have available room for us and they have to charge us $45.00 early check in fee . So we left and we came back past 5pm , but they still charged us with the Amount of $45.00 even we check in 5 pm . We don’t have control to our credit card because it was a pre authorized card . Now. I have to call my bank to dispute this transaction . They don’t even change our towel there we have to request first to the customer service. No clean up during our stay .
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Τιμή ανά διανυκτέρευση από:12 CAD