AAnonymous UserThis trip, because the legs and feet are a little inconvenient, I was worried that there would be many inconveniences in the store, but the service of this hotel, but with the small details of the inadvertent, completely warmed my whole journey, and also let me leave an unforgettable touch.
When I first arrived at the hotel front desk to check in, I subconsciously slowed down and stopped at the edge of the front desk, and didn't specifically mention the inconvenience of my legs and feet. The front desk clerk who received me, but I was keen to pay attention to my state, did not ask too much, I smiled gently, quickly completed the check-in procedure for me, and then told me softly: ”Sir/Madam, considering that you are not convenient to travel, we specially arranged a room on the first floor for you, Going out is the lobby and elevator, no need to go up and down the stairs, it can save a lot of effort.
I heard this, my heart was warm for a moment, I didn't expect my subtle movements to be so carefully captured. After entering the room, I found that the room was spacious and bright, and the travel was really convenient. What surprised me was that in addition to the regular seats, there were two more light chairs in the room, which could be placed at the door of the bathroom and next to the shower area. Later, I learned that the front desk clerk specially told the room colleagues to add, worried that I would stand unstable when I took a bath, and there were chairs to borrow at any time to avoid accidents.
On the night of the check-in, when I went to the hotel public restroom, I casually mentioned to the passing front desk clerk: ”There is a small downhill at the entrance of the public toilet. My legs and feet are inconvenient. When I leave, I am always a little cautious. If I can have a handrail.” When I said this, I was complaining casually. I didn't expect to really change, after all, it was a small suggestion, and it took time to think that the hotel rectification would take time.
But the next morning, when I passed the public restroom again, I was surprised to find that the sides of the small downhill had been fitted with strong handrails, the height was just right, and it was very stable when holding. At that moment, I was really impressed. I was a small thing to mention casually, but the hotel put it on my heart, and implemented the solution with the fastest speed, no perfunctory, no delay, and interpreted the real meaning of ”careful service” with practical actions.
From paying attention to the inconvenience of my legs and feet, I took the initiative to arrange the room on the first floor, to add a chair for bathing, and then to install a public toilet handrail in time. Every detail is not earth-shaking, but it is sincere and warm. The service of this hotel not only solved the inconvenience of my travel, but also made me feel the care of my family. Such warm heart service, let me understand that real good service, never deliberately flattering, but put the needs of customers on their hearts, see the truth in the subtleties, warm the heart in the little bit.
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