Βρείτε ξενοδοχεία 4-Star στην πόλη Benda

"“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly."

"The hotel is very close to the airport, and the service was superb. I felt comfortable staying here. The breakfast was rich and the room was spacious. I definitely made the right choice this time. Friends, choose this hotel, you won't regret it! There's a swimming pool downstairs and airport pick-up service. I loved it! I'll definitely stay here again next time."

"I had another pleasant stay at this hotel, and it remains one of the best options near the airport. The staff are consistently friendly and genuinely helpful, which always makes a difference. Its location, just a few minutes from the airport, is incredibly convenient, especially for short stays or transit. The breakfast was delicious with a good variety, and I also tried the spa this time, which was a very relaxing and enjoyable experience. On the downside, I noticed the bedding had a slight fragrance scent. It wasn’t a major issue, but I would have preferred a no-fragrance option if I had known in advance. Compared to my stay two years ago, the property is also starting to show a bit of age. Overall, it’s still a very comfortable and reliable choice, and I would gladly stay here again."

"Hotel is clean and fine. However so much noise from the road and weird sounds around the building made it impossible to sleep. Really a lot of noise from a busy street unfortunately. There is nice food to eat around the area though which is nice for an airport hotel"

"Before my stay, I specifically requested a quiet, non-smoking room. However, upon entering the room, I was met with a very strong and unpleasant smell of cigarette smoke. After I reported the issue the first time, the staff mentioned they would handle it, seemingly using some kind of deodorizing spray, but the smell in the room did not noticeably improve. After reporting it a second time, a very kind front desk staff member personally came to check the room and also confirmed that the smell was indeed very strong, after which they assisted me in moving to a genuine non-smoking room. I'm very grateful to the front desk staff member who helped resolve the issue in the end; their attitude was very kind. Additionally, the hotel is very close to the airport, which is extremely convenient for travelers with early morning or late-night flights. I just hope that in the future, the hotel can pay more attention to guests' requests and communications made before check-in, especially for important accommodation conditions like a non-smoking room."

"Apart from the obvious advantage of the location, it's a very comfortable room and quite a good breakfast with plenty of options in local cuisine apart from Western options. A bit of research about locating the hotel is useful because it's between the 1st and 3rd floors. If you are between flights with difficult times there are options of early and late check in/check out however these come with a significant charge. We asked about left luggage and the charge per day was so high it was not worth it. I assume other hotels in the airport have similar policies. Overall it was a very good choice for us with some bulky luggage so getting a shuttle or taxi/rideshare would have been tiring."

"The room is spacious, and the bed is large and very comfortable. Its location directly on the second floor of the check-in hall makes it a top choice for early morning flights and layovers. Breakfast is also decent and filling, with drinks and fruits available."