The hotel is a collection of rooms, catering, conference, soup spring, health, entertainment and so on. The hotel covers an area of 87,000 square meters, including 64,000 Pingfa meters outdoor garden. The hotel is located in the central position of Shili-Silver Beach, one of the Ten most beautiful beaches in China. The hotel is backed by Huashan Mountain and faces the South China Sea, with panoramic views of Huashan, garden and seascape. The hotel is very convenient to Grand Cape Bay National 5A scenic spot, One night Chengcheng Shopping Street, South China Sea No.1 Museum, Mazu Temple and so on.The hotel is built on a hillside, and the lobby is on the third floor, which is designed to provide a better position overlooking the sea. In the middle of the lobby, a ship echoes with the ancient merchant ships in the No.1 Museum of the South China Sea, reflecting the cultural antiquity of the Maritime Silk Road. Under the initiative of "One Belt and One Road", the road of win-win cooperation is to achieve common prosperity. The 3999 bronze birds flying above the lobby are lifelike, symbolizing peace and tranquility.Sea view, garden view and mountain view. Looking around the room's wooden floor and rattan mat decoration, it reveals the tropical flavor of Marine culture in a few places.Enjoy the fantasy island trip and study trip, invite the lovely babies who love adventure and adventure to the hotel, start the holiday ocean exploration trip, stay in the theme children's room, allow you and your children to enjoy the parent-child time, experience the island scenery.
"First of all, a big thank you to the front desk staff for upgrading us to a partial sea view room. I had booked a room without breakfast. On the day of check-in, I either misheard or the front desk misspoke, but I thought I heard that two breakfasts were included, assuming it was a complimentary upgrade. However, the next day I was informed there was no breakfast. We ended up buying breakfast cards, and I found the variety of food choices to be quite good. But after breakfast on the first day, both my husband and I experienced stomach aches and diarrhea. Since we were traveling with a child and needed to take care of them, we had to take turns going to the restroom. On the first day, we ate the food shown in pictures one and two. We're not sure which specific item caused the problem. On the second day, we avoided cold and raw foods, sticking to cooked noodles, steamed eggs, and corn, and we didn't have any stomach issues.
Since we visited midweek, the Western restaurant was closed, so we had dinner at the Chinese restaurant. The food at the Chinese restaurant was quite good and tasty! They provided kids' cutlery, which was very family-friendly.
The hotel facilities were decent, and the garden landscaping was nice. We were traveling with a young baby, and they provided a bed rail. They also helped with luggage during check-in and check-out, which we were quite satisfied with. However, I can't help but complain about a few things:
1. The complimentary drink vouchers were useless. When I asked for red wine, they said it was out of stock. When I asked for sparkling water, they said it had already been given out. In the end, I could only choose canned Coke. The drink in picture 5 was purchased separately and tasted good.
2. The kids' play area was extremely dirty. Before taking my child in, I asked the staff if it had been disinfected. The staff said they used alcohol disinfectant. I then asked how often it was disinfected, and she said daily. Because my child is young and crawls, after playing for a while, their hands were black with a lot of fuzz and black specks. It was very dirty, and I immediately took my child to wash their hands. I suspect it hadn't been cleaned or was only cleaned very infrequently. The space itself was quite large, and the crawling socks were a reasonable 5 yuan a pair.
3. The bedding was unclean. I slept for two nights, and both nights I felt incredibly itchy all over my body. I scratched so much that I had broken skin in several places on my arms and legs. How can a five-star hotel have such unclean bedding?
4. The air conditioning was erratic. Sometimes, even set to 19 degrees, it wasn't effective, and my husband kept saying it was hot. But then sometimes it would suddenly get very cold. Because we had a baby sterilizer and a constant temperature kettle, the power was always on, so the AC was continuously running. I'm not sure if the hotel centrally controls the temperature, but overall, the AC had issues."