Ξενοδοχεία με St Mary＇s Shephall, Stevenage

This review is about Holiday Inn Express Stevenage, an IHG Hotel located @ Danestrete, Stevenage SG1 1XB, United Kingdom. It was a long stay for us as family combined with business and pleasure at the same time. Did the booking online as member and tried to reach out to the hotel by email and phone for over 3 weeks with no hope to hold to anyone at the hotel. On arrival the reception staff changed my existing booking and preferences to his own liking, further was very disappointed with Sofie after addressing the booking, emails, calls and follow up maters to her with no action, the reason I decided to gave up being platinum member to IHG for years. Its better to go random and practice our rights for the money well spent at other hotels. The hotel was a mess on our arrival with dirty stained colidoor walls with huge rolled old carpets around for the whole stay. maintenance could be improved to reflect with the members & gusts are paying. The bathroom was small, with broken door & damaged lock, broken toilet seat & cleanliness was big concern with the staff as they are not attentive to our instructions and they do not perform the cleaning the way it should, looks like no one cares at all. Smelly pillows, no towels till the next day, even the room phone & TV did not work for 3 days, was horrible standing at the careless reception staff just to ask them for room service. The shower in the hotel is terrible covered in limescale and was clogged, there is no option for those with dietary or allergy issues for breakfast not to mention no good options for kids. IHG head office & management needs to take more and serious actions about the staff and the managers @ Holiday Inn Express Stevenage if they want happy customers and if they do care about members, because I am 1 unhappy & very disappointed member with this property starting with Sofie and all the staff.

Comfy beds and friendly service I would definitely stay here again and would recommend it!

Great location. Great concept. Friendly staff. Very clean and comfortable bed. First time at Thistle. My room was personalised with a welcome message on my TV on arrival. Breakfast was good too. Will book again.

The whole process was very easy; from making the reservation, to checking in, throughout the stay, and even upon check-out. Staff were friendly and the stay and the Hotel was what it says on the tin. My wife loved the facilities, especially the FitnessCentre and the Bar. The Honeymoon Suite, in which we stayed, was a absolute treat! It is very fit for purpose, very cosy, and I had the best nights sleep with no disturbances at all. In the morning, the Breakfast was superb, very flavourful and a large variety of food to choose from. We loved the outdoor patio area to enjoy a few drinks, and the Bar Staff were very knowledgeable and helpful in helping making good suggestions for drinks. Prime location! Good Facilities, clean and the scenery out of our window was very nice, and calming.

I’ve stayed here so many nights over the last 11 years back from when it was first built and was the Ramada. As I stay so much I cannot fault the staff that I see in the day time, Arianna, Amy, Laura, and all the reception staff are lovely, very good at their jobs and are the only plus to this hotel. Standard of hotel outside the staff forget it. Tonight I’ve checked in, come to my room and they normally have single use plastic cups in the bathroom for some water overnight sealed in a foil, turns out tonight they have washed and reused old cups, I’m in an executive room where we used to get a bottle of water and a snack bar, nothing anymore. This was the only ihg hotel I knew of that didn’t offer spire or platinum members a snack with their welcome amenity for years, cheap skates, the whole hotel is run as cheap as possible. My conclusion is this hotel is run by profit hungry people who don’t care about service. As I say I stay here a lot and I really feel that some of the staff are great, they could do so much better than working in this hotel where the management just want to make quick money. An embarrassment to the ihg brand. I still have to stay here as it’s the local hotel to my work, but the management all need sacking and the whole thing starting again from the management up.

Very clean and quiet Hotel next to Luton airport, just only 7 minutes walk from the Terminal. Ideal for those who travel early in the morning, as breakfast is served from 04:00 am, or proper solution for those arrived late at night (24 hour reception service). Very good buffet breakfast, with many coffee options! Half an hour away from London, using EMR Luton express and DART shuttle train (£8.90/per adult - half price for children).

Came to the Cromwell for the Jersey Boys tribute, booked through Kim’s trips to celebrate my sisters 40th. I had wanted to make it special for my sister and between Kim and manager Dean they arranged for us to have the Astley suite. The Astley suite itself was absolutely amazing, worth paying a little extra for that extra special night. The hotel is spotless and the staff are amazing, from check in right through to check out. Nothing is too much for them. We had the most amazing night, the tribute was fantastic, we was up dancing all night. The three course meal was delicious and everything ran like clockwork. We also loved DJ Winston. I would definitely recommend the Cromwell whether you just want a quiet night away or one of the events they host. We can’t wait to go back. Thank you to Kim, Dean & all at the Cromwell for such a wonderful evening.

The room was not bad, the hotel room in the UK was not big. The box can barely be opened, there is an elevator that is very old, and the next person can carry the luggage. The breakfast is good, the current very warm restaurant service staff is very warm. If you pass by for one night or two nights, it is a more economical and comfortable hotel.