Ξενοδοχεία με Stevenage Central Library, Stevenage

This review is about Holiday Inn Express Stevenage, an IHG Hotel located @ Danestrete, Stevenage SG1 1XB, United Kingdom. It was a long stay for us as family combined with business and pleasure at the same time. Did the booking online as member and tried to reach out to the hotel by email and phone for over 3 weeks with no hope to hold to anyone at the hotel. On arrival the reception staff changed my existing booking and preferences to his own liking, further was very disappointed with Sofie after addressing the booking, emails, calls and follow up maters to her with no action, the reason I decided to gave up being platinum member to IHG for years. Its better to go random and practice our rights for the money well spent at other hotels. The hotel was a mess on our arrival with dirty stained colidoor walls with huge rolled old carpets around for the whole stay. maintenance could be improved to reflect with the members & gusts are paying. The bathroom was small, with broken door & damaged lock, broken toilet seat & cleanliness was big concern with the staff as they are not attentive to our instructions and they do not perform the cleaning the way it should, looks like no one cares at all. Smelly pillows, no towels till the next day, even the room phone & TV did not work for 3 days, was horrible standing at the careless reception staff just to ask them for room service. The shower in the hotel is terrible covered in limescale and was clogged, there is no option for those with dietary or allergy issues for breakfast not to mention no good options for kids. IHG head office & management needs to take more and serious actions about the staff and the managers @ Holiday Inn Express Stevenage if they want happy customers and if they do care about members, because I am 1 unhappy & very disappointed member with this property starting with Sofie and all the staff.

Comfy beds and friendly service I would definitely stay here again and would recommend it!

Great location. Great concept. Friendly staff. Very clean and comfortable bed. First time at Thistle. My room was personalised with a welcome message on my TV on arrival. Breakfast was good too. Will book again.

Good environment, convenient parking

The location is great. Located on the street where all banks, stores, supermarkets and restaurants located. The st albans cathedral abbey is just located opposite of the hotel. However, for the amenities, it would be best if they could provide hair conditioner.

The whole process was very easy; from making the reservation, to checking in, throughout the stay, and even upon check-out. Staff were friendly and the stay and the Hotel was what it says on the tin. My wife loved the facilities, especially the FitnessCentre and the Bar. The Honeymoon Suite, in which we stayed, was a absolute treat! It is very fit for purpose, very cosy, and I had the best nights sleep with no disturbances at all. In the morning, the Breakfast was superb, very flavourful and a large variety of food to choose from. We loved the outdoor patio area to enjoy a few drinks, and the Bar Staff were very knowledgeable and helpful in helping making good suggestions for drinks. Prime location! Good Facilities, clean and the scenery out of our window was very nice, and calming.

Very clean and quiet Hotel next to Luton airport, just only 7 minutes walk from the Terminal. Ideal for those who travel early in the morning, as breakfast is served from 04:00 am, or proper solution for those arrived late at night (24 hour reception service). Very good buffet breakfast, with many coffee options! Half an hour away from London, using EMR Luton express and DART shuttle train (£8.90/per adult - half price for children).

Close proximity to the airport got the room for 1 night very good price other hotels next to that where more expensive room was nice and cozy friendly stuff very quiet room included was breakfast full English so was satisfying