Επισκέπτης Χρήστης
4 Μάιος 2024
We had originally booked a few days away to Manchester to attend Olivia Rodrigo, despite being cancelled we decided to travel anyways. Upon checkin, we were greeted by the lovely Inga who was very fast and efficient but also very friendly and empathetic, she asked if we were doing anything nice while we’re here so we told her about the concert being cancelled and from here she just went above and beyond (including giving us a box of chocolates hours later when we went to the bar for a few drinks). Her customer service skills are exceptional and I really do feel like Inga is one of the main reasons we have enjoyed this trip so much, so welcomed from the second we arrived, right up until we left. All the other staff are very friendly too and I will definitely be returning to this hotel in future.
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