Premier Inn Sunderland A19/A1231

I travel for work and stay with premiere inn almost every week. I arrived late at the hotel to a very cheery and helpful member of staff. Mel. She is an amazing ambassador for the brand and I hope premier inn recognise her efforts and hard work.

The parking was too small and 5 spaces taken by electric vehicle charges and 5 disabled bays. I have nothing against tradespeople but this hotel was full of them and the vans made a small car park even smaller!

Very comfortable hotel, parking can be an issue . Restaurant was very good Special shout out to Katie from housekeeping.

The rooms are basic but comfortable. Plenty of hot water. Stayed 5 times before. first time a lower floor but was noisy with people above walking across sounding like a heard of elephants. Upper floor is much quieter. What is very annoying is the smoke alarm going off every time we have stayed. Having to stand in the car park in all weather and the cause is people having a shower and leaving the door open. ( this was from the fireman) The resturant next door is a joke. Ordered food and waited so long for it to come out. When it did come out it was the wrong order so ended up getting a refund. Will stay somewhere else next time. Lost a customer and will not recommend to anyone

We stayed over Easter weekend in an accessible room, which was bright recently refurbished and spacious. The staff were friendly and welcoming and we particularly liked that the hotel was interconnected with the Brewers fair. This worked particularly well one evening as it was raining and meant we didn’t have to go outside to get back to our room.

Super clean and very friendly, helpful staff. Thank you for a lovely stay. I stay in these a lot for work and this is the cleanest one I've encountered. Will definitely book this one again when I'm up this way for work. Special thanks to Mel, who helped me with a little issue :)

I visited Sunderland A19 over the past 2 days . It is well placed for commuting to the city centre and Newcastle. The hotel was clean and tidy and food was good in the joining pub. Mel on reception was very friendly and helpful. She was great for local knowledge and an all round great help. Thank you Mel!

Mel was very welcoming today when I visited Sunderland A19 Premier Inn. She was very helpful and had a great knowledge of the local area. The best hotel experience I have had in many many years. I will be booking again to stay in the future. Superb

Amazing, friendly service ...Abbie is a massive credit to the company...she couldn't do more to make our stay welcoming and comfortable, she also has a very good sense of humour...thank you very much Abbie and premier inn, very much look forward to staying again :)