Επισκέπτης Χρήστης
9 Οκτώβριος 2022
Stayed at this hotel for a week with my family. Hotel is very clean and modern. When we arrived we were given a room with a huge balcony but the two balcony's next door were completely attached to ours with no dividers and all the balcony's from the floor above up were quarter of the size and all looking down into ours which gave minimal privacy and patio door didn't close properly, when locked the bottom half was still open and could be pushed open enough to let someone in. We informed reception and were asked if we could wait until tomorrow for a new room, which we did although I didn't get much sleep as we had two small children in the room, we understood it was 10pm by this point and getting late. First thing in the morning we were taken to a different room to see if we were happy with it. This one was directly above the other room the balcony size was just enough for two plastic chairs but this was something we were happy to accept to get the security of the door and the privacy compared to the other. The receptionists were very helpful in dealing with this issue. The rooms were spacious, and the beds were extremely soft and comfortable. Your given complimentary bottles of rose water, soap, shampoo, hand sanitizer and beach towels. Although there was four of us our children were not given beach towels, which I find very silly as we pay for them to stay at the hotel but only adults are given towels. The two pools are lovely and clean but the water was extremely cold going in September there was no racing for sun loungers and always plenty available for everyone. There is always food available breakfast until 10am, then the snack bar would open until six so you wouldn't have to go inside for lunch if you wish to stay by the pool. Once the snack bar shut the dinner would open and the snack bar would open once more 10pm-11 pm which was very minimal but always handy for some people. The only issue is a lot of the food is cold but there are microwaves to heat up if you wish. All in all we were very pleased with the quality and choice of food. The only down side of this hotel was the lack of entertainment. We were aware that everything closes down in September but as there were still guests at the hotel youd still expect something to be available for the guest to enjoy. The two ladies on the entertainments team were fantastic with the children, playing games on kids club, drawing, dancing and always including them but the male entertainer would walk around the pool with the clipboard and only ask the young girls if they wish to participate in games, completely ignoring any other guests. To the point I had to actually question if my child was allowed to participate in Jenga or was he just going to have to watch them all playing. I do recommend this hotel if your looking to stay in Bulgaria, brilliant location on the beach and close to everything. And 99% of the staff were fantastic
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