Four Points by Sheraton Sunny Beach

The hotel is new. Google maps has not updated its correct location. If you fail to reach the hotel by driving, please type ‘Hotel Globus’ in your GPS. Breakfast and the orange juice are very good with sufficient choices. We stayed for two nights but they failed to tidy and clean the room after the first night until we asked them to do so. We needed to ask them to replace the towels, amenities and water. The pool closes at 18:00 which is quite ridiculous. I guess we can still swim but without lifeguards. In general you could expect a new and modern hotel with nice buffet breakfast and close to Sunny beach but not with up to expectation services.

Start with the pros: Central/near beach Pool area quiet during the day if that’s what you enjoy, as we do Renovated beautifully Comfortable beds/duvets/pillows Bar and maid staff very nice Cons: They need to change their ******* page via the parking situation, it is NOT included as it states multiple times and it is fairly expensive. We were not happy about the unexpected charge. Also the parking is quite unprofessional for an accommodation of this kind, it is privately owned and we initially thought we were being scammed upon arrival and had to check with reception. The check in process was long, with several people being trained at once, which is completely fine as it has new staff, however one younger lady with glasses was extremely rude and short with us even though we were patient, upbeat and in good spirits. Thankfully the bellhop was helpful in telling us information about our room that she couldn’t be bothered with. Housekeeping not consistent and sometimes they don’t even come even if you indicate that you need it. The A/C wasn’t working. The fire alarm went off twice. And what on EARTH is that god awful noise that happens every night in room 417?? Plumbing maybe? It was okay for what it was. Hopefully they get a handful of things resolved as they are still new.

We stayed here fir one night of our 4 day holiday. I wish we stayed here for all 4 days. The hotel is newly opened after renovation probably. Everything is 4-5 star quality. The room is comfy. Bed and pillows are excellent. The aircon works fine. The lobby is spacious and luxary. Staff are friendly. The pool is nice size.

I've been coming to Bulgaria for 10 years and stayed here before which was better than this newly refurbished bit all the waitresses staff could not be better but as for the managers except the night time 1 John were the rudest off off people didn't care came for a 2 week stay and was moved rooms 3 times the first room I was in was in was shocking no air con what's so ever the temperature un the room at night was 36 degrees I was assured thT because it was the weekend the couldn't get the parts to fix it because the hardware shops would be closed wee stuck it out as long as wee could my partner had to sit on the balcony all night as couldn't sleep at all on the early hours off Sunday morning she fell asleep on the balcony and twisted her hole kneck so we're moved till a room with a tiny bit off air con and a fan my partners who holiday has been ruined by it she lift her head all the when she's out off the room all the guests are asking me is that your partner what happened to her balkin holidays are a disgrace for advertising this hotel it should not be opened its not completed I spoke to the rep and he very close to being hit no sympathy at all kept sticking up for the hotel smirked about my partners kneck she went to cyropractoer twice and she's still the same the food was very samll opions and cold and the pool was stinking with bird fieces which wasnt clenned 1 time will wee were here every other person in the hotel got £100 per person back and 20% discount wee got offered nothing shame on the owners for wanting to make a few pounds openning early ad shame on balkin for advertising it rooms are beautiful degin but threw together so they could open wall paper peeling off the walls peoples showers leaking all over the floor because the showers haven't been sealed b

This was sold as a Sheraton hotel, but apparently Sheraton did not and will not look at taking over until 2024.While first appearance looked ok, in my opinion about 20% of the hotel was occupied. When we arrived it looked like we were the only guests though a few more appeared, then more in the second week.We were told by staff Sheraton advised that the hotel not be opened at all. We were also informed by staff the hotel was open for an experimental period. So we were guinea pigs.The 2nd floor is like a building site while others up to the 5th are in various stages of work. There was NO a/c working on the 7th floor while our room on the 6th had poor a/c. We heard horror stories from other guests of water pouring through ceiling lights, floors flooding from the showers and one room and invested. The pool was dirty and taken over by seagulls around 5pm when the sun disappeared from pool area, and bird droppings were everywhere. The food in the restaurant was more or less the same every day at breakfast and not a lot of variance in the evening. The food was warm at best, but often cold. I would advise not going near this place this year and doing some in depth research if considering next. For me, this was a first and last with Balkan holidays.

Accommodation: this has just been refurbished by four points by sheraton and to be honest, we were some of the first guests to stay here. The guinea pigs of the opening. The Accommodation is refurbished to a high standard, however, hardly slept here as the air conditioning in the rooms does not work, so slept with the doors open, onto the main *****, so you can imagine how that was. We complained about the air Con and they just said there was nothing we could do and offered us free drinks instead. Pool: very quiet with no atmosphere so very much a relaxing couples hotel.. wouldn't recommend for families with kids. Also, bird poo all around the pool which never gets cleaned up Staff: the staff cannot do enough for you and are very attentive. Although sometimes it does seem like as there are not many guests, they stand around a bit bored. This will obviously change when the hotel opens fully Food: food here is delicious and the chefa are always coming out and asking if food is OK and if anything can be done different. Cannot fault the food at all. Location: this hotel is right on the beach and right along the main ***** of bars, shops and restaurants. Ideal location if yoy have the option of closing tour doors at night to get some sleep. Because of the lack of air conditioning, we did not. Overall: the hotel is nice with a few bits of attention to detail with the decor. Food is beautiful and the staff couldn't do enough for you. Would I stay here again? Probably not. After 7 days of hardly any sleep and covered in bites from leaving the door open at night, one night even makeshift a bed on the balcony, I can safely say I wouldn't stay here again and I cannot wait to get home

I am a solo traveler so the single room was the right size for me and it was clean. It is located 7 minutes from the train station and right next to the Market. I was only in Florence one night so it was good for me but if I were in Florence longer I would probably pick a place near the Duomo or Arno River.

Clean and in reasonable condition room great overlooking beach end of season so very quite with limited facilities but still ok all inclusive meals bland and generally lukewarm but will sustain life staff friendly

Me, my Mum and auntie were pleasantly surprised by the amazing service at our first stay at Globus Hotel. From the booking experience to our last minute - we loved it. Special thank you to booking team Tanya & Svetlana who listened to our requests & last minute inquiry was completed within minutes of our call. Our room was as we wanted it - amazing sea view, bright & spacious. We went for a few days first weekend of September. Everything was so clean, food - fresh, with great variety of choice. The whole team - reception, concierge, waiters, room attendants were very welcoming and friendly. It was spotless clean every day. Special regards form -Annie and Nicky (mum & aunt) Highly recommend. We will be back next year. Thank you , guys!