Intercontinental Taiyuan Hotel

nice location，good breakfast， nice person

Located in the new business and government district area, the hotel is conveniently situated.for business travellers. The airport is about 20 minutes by car and also around 20 minutes to Taiyuan South railway station. Parking is also available at this property. Around the hotel are many restaurants and shops along with the giant MixC shopping mall. The hotel boasts a range of high-quality amenities including a SPA, gym and excellent swimming pool. The downstairs restaurant is also excellent, especially the breakfast buffet, which has many options available. The rooms are well-appointed with modern furniture and comfortable beds. The rooms are large and offer plenty of space too. Staff are very helpful and attentive and also speak good English. Highly recommended and my favorite hotel In Taiyuan!

This is going to be a very long review 😂. I arrived there a little earlier than the check-in time which luckily they didn't let me wait and attended to me, checking in took quite some time and I had no idea cash was not accepted so there was a lot of back and forth before finally accepting. Now I was ready to pay and I almost shouted from the amount they mentioned, claiming I was to pay a deposit of almost 2K in addition to the full amount of the total days I had to be there and that I would get it back when I check out. So now I was confused about the meaning of deposit here😂 and I explained I did not see any such information which they claimed its a policy and that was the fault of Trip.com. So they now said okay I could reduce the deposit to 1K and I just started laughing cos I only had an extra 1.2K for Miscellaneous cos the next day was my birthday so if I give you that money then I'm not going to be eating for all the days I would be there. So I ended up giving them about 600.....I got to my room and it was beautiful that made me a little calm and try to get over my frustration. Now there was no notice on the fridge so I thought the things in there were complimentary 🤣 and unfortunately I think the A.C was broken and it was quite uncomfortable so after several calls (trying to get someone who could speak English hmmmm) even after a supposed repairman came to check it out it still was hot af, they finally changed my room 🤦🏽‍♀️. I finally was able to move my things to the other room at the other end of the hall cos I had already unpacked and taken a shower. Then there it was, an even more beautiful room with an incredible view😍 which I was glad to had moved cos I hated the view in the previous room. At that moment I was already frustrated and just wanted to sleep but I later received a fruit platter which they said was free and I was like and are the things in the fridge free too cos I'd seen the drinks list with prices so my stupid self thought that was to buy incase I needed extra. They said NO they're not and here I had already drank a bottle of juice and chocolate from the previous room in addition to the new room😂. Now I started calculating and I knew my deposit was gone. To be honest I was disappointed as to whether it was carelessness on my part or Trip.com didn't give much details. I just slept. Next day, during the afternoon I received a call from the manager wishing me a happy birthday and also from the restaurant that they were bringing me a cake, so I just decided to get over everything and enjoy my free cake at least 😂. I received the cake and a gift and it was nice and I was actually impressed by the effort they put into making my day special ❤️. Unfortunately I wasn't able to go to the pool or see any other part of the hotel cos of the whole experience I wasn't really feeling it. But overall I loved the place and the view was incredible and after explaining things to the manager the next day, she apologized for the miscommunication and didn't charge me for the minibar and also I got my deposit back. Hopefully I might visit again someday and I will be prepared next time so I'm not taken by any surprises.

蛮好的mingugugongmingmingmingninmingmingxingongnihxingmingm

Good！～

Awesome hotel really enjoyed the stay

訂了太原洲際酒店準備和女朋友求婚，酒店前台小楊主動聯繫到我，配合我給房間做佈置，禮賓小郭還幫忙送了外賣蛋糕和鮮花到房間，非常到位的服務了，還送了驚喜賀卡，求婚很成功！以後都會選擇洲際酒店！

因為飛機延誤趕不上回香港所以在太原住了一晚，選擇了靠近萬象城的洲際酒店，地理位置十分猶豫，步行10分鐘就可以抵達商業體，附近還有博物館、歌劇院等場館。酒店內部裝修還是比較新的，入住時升級了房型，房間寬敞景觀好，隔音也很棒。小劉的服務態度很好，主動提取行李，最後還暖心送行，整體體驗非常好~

酒店偏商務，但是節假日全是親子出遊的，離萬象城近，禮賓部小劉很熱情，贈送給了孩子小禮物。可能假日人多前台沒有給會員升級房型，還有就是這個吹風筒是不是對於一個新建五星酒店太low了