Verified traveler
17 Νοέμβριος 2023
We selected El Minzah as a nice hotel with multi-lingual staff to ease any concerns about communication when making travel arrangements and help during our visit. We checked in and were told our room was upgraded to a suite- great! The room had a welcome platter of fruit and sweets- and the room was huge and looked nice. It was quickly clear just how little English the staff spoke. The hotel was once grand, but now is really dated. Beds and linens were comfortable, but odd things happened. They took the bathrobes and glasses away and didn’t replace them. Staff didn’t understand my repeated requests. They stopped leaving us a complimentary bottle of water after day 2 insisting that we have to pay. The bidet leaked water all over the floor that the staff didn’t mop up. The bar was listed as a great place to have a drink- but that was hit and miss as well. The wine room dinner was surprisingly good, but again, the room looks like it has been gathering dust for years and needs an update.
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