Cruise Hotel

This was our 5th transatlantic and 1st back to back cruise. Things have improved in NYC terminal as far as organization of embarking passengers. We had a "balcony" cabin (somewhat smaller than what we have had in the past) which was fine. The food/bar and housecleaning/general staff went above and beyond and are second to none. Problems we encountered was with guest services and administration. The excursions were a joke, for example on one excursion 40 minutes after our "meet time" we were still sitting on a bus in the parking lot. Most excursions were far too short (time wise) to make it enjoyable. My suggestion is do your own "private" tours (there are many for hire just outside the terminal or research online prior to your trip). As "platinum" members we were suppose to have a certain amount of free "internet" minutes, we were "shorted" and when we tried to resolve the internet person gave nonsense excuses and no results. Others we talked to said he screwed up their phone so it quit working when they were off the ship (it had worked fine before). The internet desk it only open for a few hours here and there. The man was suppose to be there at 4pm I waited till 4:20 and he never showed up .... when I went to approach an officer to get answers I was waived (and blown off) ... hmmm We spent a total (after ship purchases) of over $20,000 .... is this the way you treat customers? Upon completion of the cruise Norwegian was to arrange our "air travel" there was a busload of us (many 65 plus years old, some disabled) and the hired guide basically power walked at a very fast pace where he lost most the crowd ... so basically we were left to fend for ourselves (in a foreign country) at an airport we knew nothing about. In the past we have had good luck with Norwegian but after this fiasco we shall consider other cruise options. All our "Norwegian" trips we have spent a total of close (or more) than $100,000 so in the end it is their loss not mine.