The Somerset on Grace Bay

I write this review b/c I would have wanted to know before I went… We chose this hotel for the kids club, thinking it was the perfect amount of time to offer our two young kids activities out of the pool/ocean. Turns out the woman who runs the kids club had a personal emergency, and therefore there would be no kids club offered. We would have stayed somewhere else - and this place was expensive. No alternative option was offered. No compensation was offered (i got them to agree to a restaurant credit), but more upsetting was that no one offered an apology. In fact, they did the opposite and argued with me about it. One staff member even said they wouldn’t have called in back up for just my kids. Their website elaborates on (and exaggerates) the greatness of the kids club - but sounds like only one adult is in charge. The property alone would be a 5 star review. As would the restaurant staff and pool staff.

The Somerset on Grace Bay is an exceptional place to stay at. I have stayed here 10 times and would not go to any other place. The staff is truly outstanding and go above and beyond my expectations every time I stay there. From the booking process with Stevonya, she truly makes it a seamless experience and always a pleasure to work with her. She is amazing at what she does and her attention to detail is incredible. Foster, Winston, Billy and the rest of the crew are the best! They always welcome me with a heart warming smile and make sure everything is always in order from assisting with restaurant reservations to helping with groceries. The housekeeping staff work so hard and always leave the room in pristine condition. Nadine and Mr. Bigs at the pool bar are also amazing. The food is delicious, the drinks are extraordinary and their laughter and friendless is contagious. I travel with my husband who has mobility issues. Loxsley and Bernard on the beach are always there to give us a helping hand. These guys are amazing. They all hold a special place in my heart. As far as improvements go, breakfast although good could use some changes to the menu and a bit more organization. You need to provide a breakfast voucher every morning. This makes no sense to me because prior to a few years ago, it wasn’t needed and I felt as though things were more seamless then. Lastly, the rooms although spacious and clean, really do need to be modernized. The furniture and rooms itself are outdated and could really use some sort of makeover. To all the staff at The Somerset, you guys are the best. Stay here, you won’t want to go anywhere else.

Heard about this hotel from a friend and it exceeded expectations! LOVED being able to relax away from kids and see the ocean from my room. Room didn’t feel run down or impersonal like other hotels, was super spacious and homey. There were so many activities to choose from! Pool, beach, beach bbq night, paddleboarding, kayaking, yoga, pilates, etc… Great for mixed groups with different interests. What I really loved though was how great the customer service was! Winston at front desk was so kind, helpful, and friendly from day 1. He reallly made me feel welcome and gave so many great recommendations, and make checking in and out seamless. Everyone at the hotel was so nice and happy to help. Incredible staff and service. Especially loved that I could just text front desk for anything wwithout having to call, very convenient. Would definitely stay here again.

We just got back from our trip to TCI. We highly enjoyed our stay at the Somerset. We stayed four nights in one of the townhouses on the ground floor. We liked the privacy, the generous size and the washer dryer. It felt like a home away from home. Our last three nights we moved to a two bedroom ocean view. The view of the water was gorgeous. We had less privacy as the balcony is joined with others, but the view made up for it. The staff at the Somerset are all friendly and kind. They made our stay even more enjoyable. The grounds were gorgeous and the pool and beach were beautiful. We are already looking forward to our next stay at the Somerset.

The Somerset on Grace Bay is a really nice place, particularly for families, but it has a problem. Before I get into that, though, I want to say that you can travel the world without finding a nicer set of people than the Somerset staff. The problem is that the upkeep standard for the individually owned condominiums(*) in the complex is too low, with the result being that some of the units, such as our unit #204, are tired and poorly maintained, and serious design flaws from the original construction may not have been fixed. In our unit, a faucet has corroded through, which I saw every time I walked into the bathroom. A picture is off the wall, and the screw left stuck in the wall. Why? Plastic such as in a toilet seat is broken. And more. Design-wise, the master bathroom somehow got itself designed with only one sink, and a combination tub/shower. That's not five-star, and it's not four-star. The bathroom is adjacent to a closet, with a space-wasting foyer giving access to both from the master bedroom. I'm no architect, but it's pretty obvious that a very little attention from a builder would give them two sinks and a separate shower, with no loss of closet space. I have to rate a hotel at the level of its worst room, because that's the one that an unknowing new guest like me is going to get. Three point two five stars. Oh, and call me non-brave, but if I go to a five-star place in the islands in February looking to get away from winter, I want a heated pool, which Somerset does not have although TripAdvisor mistakenly says it does. (*) Somerset on Grace Bay is not a hotel, but a kind of residence club, with individually owned units rented out by the manager. TripAdvisor should refine its description of the place.

Two of us attended the Thursday night beach bbq. Price after tax and service charge was $82. The food was good with a good variety. Desserts were meh! DJ had a nice singing voice but his choice of songs was typical and dated. He stayed in his DJ booth but later came out but sometimes oddly put back to audience. He then had a long and tedious male dance concert. Then the fire dancer came out. Worst example of fire dancer I’ve seen. How many times can you play fireball?? And then brought same male audience members back to help. Asked for check for 2 margaritas to get out of there AnD almost $50! Don’t recommend this overpriced beach bbq! Simply the worst!

Staff lovely and friendly. Property well maintained. Breakfast included was a huge disappoin**ent. Some few choices every day. I was expecting a changing daily breakfast. Restaurant on premises is independent of Somerset and food not very good. Would stay here again

We returned to our “happy place” with another couple and had a week of perfect weather, amazing sunsets, beautiful beach walks and many dips in the warm ocean and inviting pool. The unit we stayed in - Residence 5 was a townhouse that had 2 bedrooms and an extra bunk room. Three full baths. It would be perfect for families and kids. There is a large lawn in front of the unit and the pool and beach are a minute away through a beautiful archway. The unit was contemporary, nicely decorated and the kitchen had every utensil you could want. We ate at a number of restaurants and also cooked a few nights. The gourmet grocery store is a 15 minute walk or 5 minutes on the resort bicycles. The staff is friendly and helpful. The beach has sailboats, paddle Boards and kayaks. We spent a lot of time having fun in the Bay. We will return and highly recommend The Somerset and Residence 5.

We enjoyed an amazing winter getaway at this beautiful resort! The temperature in January was perfect! A steady breeze filled our sails and the water in the bay felt wonderful - comfortably warm yet refreshing. The resort grounds and pools were in top condition. We would highly recommend this place!