Courtyard Houston the Woodlands

I asked to the staff to add my Marriott Rewards number several times, they confirmed and after 15 days, I do not have it.

It is a basic, clean hotel well positioned, safe and inexpensive. Only complaint at this time is that the hotel is undergoing renovation and there is ongoing construction. But there is no construction noise at night.

Room was clean and nice. The hallway needed vacuuming, so I was dreading opening the door, but everything was in order. A call from the desk to check on the condition of our room was nice. Staff immediately brought tissue when we discovered there was none in the vanity holder. Linens were very nice! We even checked to see if the coverlet is available for purchase—it is.

The Guest Service was excellent. The lady at the front desk at out check in was nice and super professional. Nice hotel, around different shopping centers and markets. I hope I can stay for another day.

We came to this hotel due to the fact of moving & have been displaced due to other issues. I just came from another “Bonvoy” and had an issue with the ASM Meghan myers. The room was purchased under ******* with a particular credit card & incidentals with a different card at the hotel front desk. As I was trying to fill up my vehicle and get dinner for the night I checked my account and noticed about $200 missing. The gentleman noticed and said it was weird but that is keeping me from getting another room because after paying for the move my funds are limited with everything I spend on. It’s very inconvenient and then we had to move rooms with one bed & sofa bed. We paid for 2 comfortable beds and the space.

Good hotel on north side of town. I have only one negative: This is the year 2023 and there are ZERO USB ports in the rooms. Ridiculous !! How about coming into the 21st century ?

Great location! Comfy beds, hotel was outdated with bad carpets and wallpaper. Elevator was small. Indoor pool was the reason we chose hotel, it was clean, great size but the ac in the room may have been broken cause it was extremely hot in the room. They had extra towels so you didn’t have to use room bath towels.

The place is beautiful and it was exactly what I expected to be. The smell in the reception area was amazing.

Everyone was so kind, and LaLa is amazing! LaLa made it a happen when I asked to check in early after a long day of traveling. Being able to go right into the room and relax was wonderful, and I was so thankful for all they did for me in getting me in early. The room was spacious and allowed me to set up my office in the room since I was traveling for business ,and set up a space for my dog with her bed and things as well. Having the long tabletop with the fridge was so nice, and convenient to have so I can have snacks and water on hand. The room offered all the elements to feel at home and not just in another hotel room. Having the coffee bar just a few feet away was wonderful, and being able to go and order a burger at their cafe instead of needing to leave after a long day was so convenient. All of the staff were wonderful with my service who was welcomed...every time we walked through the door! The staff were amazing and made her feel at ease coming into the hotel, and that helped with the transition when coming to a new space for my service dog. The location is perfect! Right where all of the restaurants and shopping is without needing to get on the highway. The mall is one street over, along with additional shopping in Market Street, many restaurants to choose from, movie theater, walking trails and paths all over. Thank you to everyone who made us feel welcome, and I will be using Courtyard by Marriot for all of my future stays in the Woodlands!