Jay-Raghu-2016
28 Σεπτέμβριος 2022
Stayed at Vignesh Residency Srirangam (Trichy), for two nights from Sept 24th in a studio room. Booking was done from the hotel website and it worked fine. The overall experience from our first stay in the hotel was excellent, and that prompted us to return to this hotel again. The experience from this visit was totally not up to the mark. On arrival at the lobby, we weren’t greeted by front desk associates. They responded after I greeted them. Check-In process was smooth. On getting into the room, torn old bedsheets and stained pillow covers caught my attention, and this was totally unacceptable. I immediately brought this to the notice of the front desk staff. Mr. ***n agreed to come up and help in showing another room. That too had old worn out bed linen. On seeing me unhappy, ***n promised to change the linen and get room (#205) fit enough to stay. Mr. Raja (***ager) and ***n got the room ready in 30 mins. But for them, I wouldn’t have agreed to stay back in the hotel. I observed that on the whole, that the ***agement needs to step up the maintenance and upkeep of the hotel. The sheers were torn and hanging. This was the condition in room #201 too. The WC had stains and the inside of the seat covers had some dirt spots. Once we settled down, dialed the restaurant number and at 5 pm. , asked for 2 cups of coffee. The response I got was, that they have just closed down after lunch service and there would be a delay in serving coffee and it would take at least 15 to 20 mins, as the coffee is just being brewed and milk is being set to boil. I was disappointed as it was 5pm, perfectly the time they should be ready to serve coffee without any delay. I found the food served for dinner and breakfast at the restaurant was reasonably good. The breakfast items ( idly, vada, pongal, Kesari and dosa) for both the days were exactly the same. I requested for a dosa smaller in size to be served, but got the normal size. The idea behind requesting a dosa smaller in size, was to avoid wasting food. The servers were stiff; no greetings; no smile. Wi-Fi didn’t work well. Check-Out was handled well by Mr.***n. Thanks to Mr. Raja and Mr.***n for stepping out to make sure that the worn out linen in our room was replaced, thus helping us change our decision to stay on this visit. Based on this experience, I would request the ***agement to take stock of all that requires maintenance and initiate corrective measures. The reason being, that this hotel is strategically located and has a pocket friendly room tariff and all the potential to shine consistently. It would be great too, if the hotel ***agement, have their hotel and restaurant staff re-trained in customer service. Yes, the review is long, but it is my sincere intent, that this hotel bounces back with continued maintenance and good customer service.
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