Darren611
4 Αύγουστος 2023
The hotel is quite a good location and very close to the train station. The room is very small but it’s enough for one person. I did kind of struggle to open my luggage. It’s very quiet and I slept well.
I only had one issue and for this reason I wouldn’t consider booking with this hotel again.
When I arrived to check in it was around 8am. The staff at the desk were very kind. I didn’t want to check in early but I wanted to drop my bags off. At this point, the hotel manager (a older lady with glasses came) and said in a sharp tone that check in is at 3pm. I knew this and this was okay. I felt her tone was quite rude and accusatory. It’s my second visit to Japan and up until now I’ve had no issue here and everyone has been very friendly. I was surprised that someone working in the hotel industry doesn’t know how to speak in an appropriate tone while dealing with customers. I did spend money to stay here and do expect a certain level of service. The fact that you can speak English does not automatically equal good customer service. I suggest that you watch the tone you speak in.
In addition to this, I didn’t get a baggage tag so I waited and the other staff member called the lady back. She said it was okay and after I left I could hear them giggling at the counter.
It wasn’t a major issue as I know the majority of Japanese people are very friendly and I’ve had a great time in this country. I’m moving on to Kyoto next and I was considering to book this hotel chain there but the experience has put me off.
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