Candeo Hotels Ueno Park

Close to JR Yamanote line station, quiet place but by proximity to the train station many parts of Tokyo reachable under 30 minute.

I had a bad experience here. Strongly not recommend. I stayed here twice according to my plans. The 1st time, I got the room which had no view due to a blocking building, even though I was on a high floor. The 2nd time, I returned to Tokyo at night and checked in at my 'non-smoking room' as my intentional booking. However, the room was so smelly from cigarette smoke when I laid on the bed. I decided to inform the staffs and requested to change rooms. The staffs denied my request and said all rooms were full that night and without even offering any assistance or using the refresher spray to figure out as a simple protocol they should have. (the conversation was cut off by saying they are not strong in English) After attempting to stay in the room multiple times, I was back to them again but they offered me to find another hotel at 2 AM. This was a poor and unacceptable solution. I wished I could get some help offers such as coming room to check and do simply cleaning, refresh the air but no until I asked. Actually in my experience, if a hotel cannot provide a satisfactory solution to a customer's problem, particularly from own hotel's mistake, they should compensate the client by offering a refund and providing a room free of charge. However, I understand that I cannot expect much from these poor service hotel, so I decided to leave the hotel in the morning and never consider returning here again. Leaving this comment is the best way for me to express my dissatisfaction.

Firstly offered wrong category of room and charged us separately for kids. Despite large room availability staff did not provide it. No facilities or amenities available at the hotel even basic things like cutlery, plates, glasses the staff could not provide for re heating. Breakfast is very basic and even did not have omelette, hot milk , fruits etc. Although not so far from metro stations the location is not ideal for families. The hotel does not provide even house keeping for hotel guests unless u tell the staff

Excellent service, food was great .

Overall great hotel. Although the place is quite dated (no swipe card) the hotel itself is reasonable. The room size is ok and the staff is very friendly. They have a big patio outside for smoking and lots of room to sit in the lobby.

the room is so small. it's difficult to move inside the room when you also have a luggage. i came with my wife and 2 kids, so it was really narrow space. but the room come with bath tub, which my kids like it. the location is quite good, just 300m from Uguisudani JR station, just next to Ueno Station. There are grocery store, pharmacy, Lawson, Family Mart nearby. For muslim, there are 2 kebab restaurant nearby.

Near tourist attraction. Clean hotel and easy access to any location.

Great service offering. Provide the great attitude to customer

사진에서는 2명이 앉을 수 있는 테이블과 의자가 있어서 예약 했는데 실제로 배정 받은 객실에는 없었네요ㅠㅠ.. 사진과 다를 수 있는 점 꼭 참고하세요! 사진으로 봤을 때는 컨디션이 꽤 괜찮아 보여서 예약 했으나.. 방마다 차이가 좀 있었던 것 같습니다. 그래도 우구이스다니역에서 도보 3-5분? 정도여서 어디든 다니기 참 편했어요! 그리고 호텔 주변에는 한국인들은 거의 없었고, 주변에 현지인 맛집들도 꽤나 많아서 밤에 돌아 다니기 좋았습니다!!! 막~~ 번화가면 시끄럽고, 치안도 좀 걱정 됐을 것 같았는데 마치 우리 동네 근처 돌아 다니는 것처럼 늦은 시간에도 편하게 다녔네요. 일본에서 10만원대 호텔 룸 컨디션이 솔직히 거기서 거기인 것 같고, 어차피 종일 돌아다니다가 잠만 자니까 생각보다 괜찮았습니다! 위치, 주변 상권, 편의점 가깝고, 역 가깝고 모두 괜찮았어요. 아그리고 청소도 매일 해주고, 수건도 계속 채워주세요. 아! 뜻 밖에 뷰가 너무 좋았네요..ㅋㅋㅋㅋㅋ 요기 추천합니다~