WoodSpring Suites Tolleson - Phoenix West

Overall fairly clean, found a toenail clipping on the floor in the room but everything else clean, bathroom clean, etc. the setup of building weird because the entrance is on the side of building with no where to drive up and check in like a ‘normal’ hotel. No tissue paper provided in room only toilet paper. Also no hair dryer. For price expect more. But staff was very nice.

Hotel was decent, nice amenities and pretty new (as of Feb 24) so it’s still clean and nice. Bed was not that great. Lots of outside noise comes in, I think maybe actually through the AC unit.

Front desk refused to check driver in stating the room was not paid for; which it was paid in full and the driver had an itinerary number that was issued through *******. Zero help. This morning went back to sort out and was told we cannot do anything. Drivers office staff had to go through ******* to get it resolved as nobody at property level was helpful. Both driver last night and ******* today was able to get a single person on the phone, let alone a manager. Finally after about 3 hours of driver and ******* working to fix issue they did and driver got checked in at 11am to stay tonight. This entire lack of front desk or manager on site last evening prevented the driver from checking in his truck to the dealership to start repairs last night and had further delayed him at least a day maybe more. Lousy service and ability to assist when booked though a 3rd party website.

The stay was comfortable, and it is still a new hotel. I got the feeling that this may change over time. The room did not seem very clean to me. I purchased my own cleaning supplies to wipe everything down. One of the shelves still had someones used diabetic test *****s. The shower didnt seem very clean. I was expecting more in amenities but I guess since this is an extended stay type hotel, they figure guests bring their own toiletries and kitchen supplies, so we ended up buying our own. I was surprised having to check out a hair dryer at the desk, although it wasnt too big of a deal. I liked the clothes rack and shelving unit. It was large enough to hang both mine and my husbands clothes and store all our items. It was a pleasant stay, and staff I encountered were very friendly. I would stay here again if it is kept up

Was there for 2 weeks and not once did they do room service to my room. The WiFi was horrible so I had terrible service the entire stay.

Less than 1/2 mile to I-10; 20 minutes to PHX, less to downtown; like new facilities; great price;

This hotel does not provide anything. No ironing board/Iron, no coffee/coffee maker, no Kleenex, no soap and very uncomfortable mattress, on a very noisy metal frame. The hotel looks very bare. All you are paying for is a space to sleep, better than sleeping outside or in the car. This hotel is a big disappointment.

This place is brand new so cleanliness wasn’t an issue. But it was kinda… weird. Almost felt unfinished. The wiring in our room was odd. One light switch turned on half the room. The other then turned it off. The outlet in the bathroom only worked for one plug, the other didn’t even fit. No toiletries other than a bar of soap, no hair dryer. One coffeemaker in the lobby. Could only get one extra pillow. Room had virtually nothing on the walls, it felt very hospital-like. And then, a staff member knocked on our door when checkout was at 11:03. Checkout was at 11 and we were grabbing our bags. Never felt that rushed to get out of a room.

Perfect for extended stays. The rooms have full size refrigerators. And microwaves.