Tor Park Hotel, Sure Hotel Collection by Best Western

Decent location. Spacious room with good in room facilities. Reception is open 24hours. Staff at reception were very friendly. There was a lot of noise from people running up and down the stairs and this continued till late at night. Otherwise it was an ok stay with value for money.

This is a very cheap hotel and with that in mind, you expect cheap. It's like a pot noodle. Don't expect much! The staff were friendly, this is a plus and they are helpful too. The food is good value if you need to eat there, it's location is not too bad and the rooms are a good size. Rooms are noisy because it's an old building that hasn't been maintained or updated much. The floors above sound like elephants stamping if the people above move around! This is fine till they go to the loo at 5am! The main issue is deep neglect. It's filthy, surface level clean yes, and this could fool you for a one night stay but they don't do any cleaning during stays, no wipe down of surfaces, no vacume, just change bins and refill the tea. The dust, grime, and rubbish around were poor. I took a video of the grime on the bathroom doorframe but can only upload the photo of the tissue after. In a few weeks of working on it, they could transform the place, but I didn't see any real effort to clean or spruce. One outside area is an overgrown garden full of flowers left to rot and covered in trash. Under our beds was rubbish that was not ours! Carpark is full of trash too. We didn't go to the staff for these things because they were livable and not really deal breakers at £35ish a night. We had better things to do than complain whilst away. But this is a basic and cheap hotel, and if you keep that in mind, it's fine. The free parking makes it cheaper than travel lodge, but they would win over cleaning! Towels and linen are not changed even for a week stay, we read to leave towels on the floor only when they need changing and we did that, leaving them 3 times in the week when they were dirty from things. As there is no shower mat, we had to use towels for that, but only hand towels were changed once at the start despite us leaving dirty towels out to be changed like the instructions stated. The person just threw them over the shower. Our first housekeeper for the first few days was notably better than the other, I could tell the person had changed! 3 mins walk is Ginos cafe, Torquay Fryer and corner shops. Rooms: Good size. No WiFi, one key. En suit bathroom with basic facilities. TV with terrestrial channels, hairdryer, fan, 2 chairs, one wardrobe and bedside table and a desk. Lots of plugs. Bedside lamp. Nearby activities: Best fish and chips at Torquay Fryer, a little gem of a place. Safety: The area is close to the police so it's relatively safe. Many homeless are in torquay and you will walk past the if you walk to town or seafront, some approach you for cash. But it's safe if you remember to keep your stuff close to you. Walkability: 15 to 20 minuets to town ( use Google maps) 3mins to some local restaurants and shops, close to a play park and police station. Close to Torre train station. Parking free Food & drinks: Breakfast till 10am and fairly priced. Dinner served till late, good value for money. Noteworthy details: In case you wondered, the I

the staff are very welcoming and friendly, the beds are comfy and the hygiene is very good all for a good price they have a area to chill and a lovely restaurant and a garden with a view. the hotel is very close to torquay town and it is a short walking distance

Website stated they had entertainment and breakfast. I arrived on holiday with my 6yr old son to be told no entertaintment, no breakfast, no bar. Really put a downer to our plans. The rooms are ok pictures look alot nicer than they actally are. No soap provided and 1 loo roll in bathroom. Not a family stay hotel. The reception staff however was lovely.

The room was rather hot. The shower dirty. One of the 3pin plugs didn't work. The outlook from the window was very untidy. The main reception man was very pleasant and easy to talk to.

I have stayed here before and the hotel cannot be faulted on anything. Staff are friendly and helpful and room was beautifully clean and spacious. Facilities were excellent. The outside of the hotel could do with a make over(lick of paint and weeding and a brush ) but this does not affect how amazing inside is . Will recommend to friends and family and would book here again if I need to . Thankyou for a wonderful stay.

Wasn’t the hotel we booked Wasn’t impressed Was told the hotel we booked had a problem so were rebooked into the sister hotel tor park Was told we had an upgrade , we booked a double room was put in a twin ( upgrade). It was further away from the centre Was told it was a no smoking establishment yet the reception stank of smoke . Room although was clean (ish) look better than it actually was Beds were so rocky and un comfortable we took the bedding off and slept on the floor. I feel we were duped this hotel actually were offering rooms for less than we paid but no refund for the difference was offered

Fine for a cheap stay. Room had not been hovered and was missing items listed eg hairdryer. The floor was disgusting and the bathroom not much better, however the sheets were clean. Room had clearly recently been repainted as frog tape left on switches. Staff were a bit unhinged, telling us they hope our nephew doesn’t pawn his birthday gifts for ****. Found dead rat next to my car in the morning. Probably wouldn’t stay again, but was fine in a pinch.

Not sure where to start with this one. Experience was terrible it felt more like a hostel than a hotel. When arriving we noticed that there was no restaurant and no breakfast until the fourth day when we saw a breakfast menu on the receptions desk. There was no communication that the hotel was having work done changing the locks on the room doors to digital which was heard all night by the loud disrespectful residences who party till early hours of the morning that seem to live at the hotel.Walls are paper thin so you have no chance to relax watch tv or even sleep. The hotel itself needs a lot of work doing it seems to be wasting away and not being used to its full potential the rooms were clean but it was questionable on how long they had cleaned it for. The only good thing about my experience is the staff that we had seen were nice but wouldn’t say they made an extra mile that other hotel staff do. Due to this experience we decided to check out early