Επισκέπτης Χρήστης
20 Απρίλιος 2024
Went with package company Jet2. Solo traveler for 12 days. My first anxious holiday alone. My first contact with the Don Pedro hotel was an email, just asking about details of early breakfast & dinner due to excursions & flight times. I couldn't have been happier with the response, friendly, professional & happy to do whatever they could to help. To help those who have not visited before, this is a multi complex of hotels (Don Pablo - biggest, Don Pedro, Don Pablo) and you share each others facilities. Due to the late flight I had 30mins to check-in & find the Don Pablo restaurant for dinner before it closed at 10pm. The receptionist (whom I think had a name like Debora?), was absolutely amazing, so kind & friendly. The place is a maze & in the dark more daunting. The left hand lift by reception also didnt open properly, so I thought within 15mins of arriving I was going to be stuck in the lift (I found other guests later also complaining about it). The restaurant had friendly waiters but weirdly the managers did not seem customer service based and can come across as sharp. The food was adequate, some weird combinations but enough to find something each night. I would classify this a 3* and for just a small bottle of water it was 2.50E. Flamenco night we all got given a carnation before dinner which was a lovely touch. Went in April. The complex was wonderful, although the Don Marco was being renovated & you had building noise and sewage smells. However, saying that, the place was cleaned within an inch of its life, it was spotless. The pools at night also had fencing to stop anyone falling in etc.. Your main entrance/exit for Pedro & Marco is towards the beach where you go through a security gate, which makes you feel safe in the complex. Most of the security were all very friendly. The room I had was lovely, well laid out. Tv did not have signal. There was a huge gap above my entrance door and there could have been better cleaning. I did have to call maintenance for the non-draining shower but within seconds of the report a very friendly guy came to help which was great service. My only recommendation was that I was put in a room with a high walled balcony.. therefore if I sat down, I looked at the wall. So, could you please put higher chairs and tables on the balcony so you can relax and actually see the lovely view? The entertainment was very below standard, even though each night we had 2 on offer. The bar staff were again friendly and a pot of tea was 2.50E. The location was great, you can walk along the beach to Malaga or Benalmadena. Shops & places to visit are also nearby. So a good destination. I ticked a box on entering the hotel to say that I wanted to join the Melia rewards, I was so impressed that I would go back again. HOWEVER, on check-out I expected some sort of membership card (like the H10 hotels do) but I was told by quite an unfriendly receptionist that you can only join BEFORE the hol
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