Hotel del Paine

Overall, we were disappointed with this stay, though there were some highlights. We booked there because it had a pretty high rating, but the reality did not match the rating. The property was beautiful. It was on the water and the scenery was gorgeous. However, the room was subpar. We were in the lodge building at the end of the driveway, and the walls were paper-thin. We could hear everything going on in every room in the building. Also, the shower was very difficult to use, even dangerous; the lighting wasn’t very good; and the bathroom supplies were inadequate and/or inoperable. The rooms do not have wifi, and there is no cellular Internet in the area. Also, there is no pool or hot tub, in spite of the description. Further, there was no food available in the afternoon — a lobby shop or snack bar would have been nice. On the positive side, most of the food that was provided, including dinner and the box lunches that we purchased in the evening for our hikes the next day, was really delicious, even though the attention to detail on the service was a little spotty.

The location of this hotel is beautiful looking over the lake and the mountains. The room was a good size but the shower was very small and it was difficult to get in and out. The water was either too hot or too cold. There is a hairdryer in the room but no safe. We had a buffet dinner and when food runs out it is not replaced (especially the desserts). The drinks from the bar are very expensive and they don't have any snacks. From our experience the staff were not particularly friendly. You have to walk outside to get from your room to the restaurant area which was fine whilst we were there as the weather was good but could be a problem in worse weather.

We stayed at Hotel del Paine for four nights . It was the prefect base from which to visit the Torres del Paine National Park especially as we had rented a car . Situated on the banks of the Serrano River just 5 minutes from the park gates it is ideally situated for anyone arriving from Peurto Natales. The staff are all very friendly . The food is exceptional and we really enjoyed the locally produced and very varied evening meals. There is also a lovely walk along the river from the hotel. The rooms and bath rooms are a little bit tired and maybe would benefit from updating but they are very cosy and after settling into the atmosphere, views and location of the hotel this was a minor issue. Given the remote location it is amazing how the team at hotel del Paine deliver such a great quality of experience . Thank you especially to Gabriel and Paula on the front desk who were very helpful and well done to all the kitchen and restaurant staff . It was a really great stay . Steve and Anna

Fantastic views and great views from your cabin window. A place not to be missed when visiting Patagonia. The box lunch of salmon salad is fantastic along with all the other goodies, and desserts are wonderful. We enjoyed sitting out on the benches in the evening enjoying the sunset and the wonderful views in front of us.

We had a fabulous trip to the Torres del Paine national park, and had a superb stay at the Hotel del Paine. Here is what we loved about this hotel: 1. The entire booking and communication experience was fantastic. Kudos to the staff at the hotel for answering all my questions, being very flexible with my booking, and proving help and helpful advice at every opportunity. 2. We made the booking by contacting the hotel directly. We made a 50% payment up front and the remainder at the end of our stay. Make sure to opt for the breakfast and dinner along with your room rate (extra charge). We were initially not keen about this, but in the end were very grateful that we included these meals. 3. The hotel includes several small villas (single bedrooms with attached baths), as well as some other rooms in the main building and others. 4. The rooms are nice, clean and comfortable (no TVs or phones) - but you dont need a TV here anyways. Most rooms have a beautiful view of the TdP mountains. The furnishing and mattresses are a bit dated, but that was okay with us. There were no closets in our room. 5. All meals are served in the main hall. All meals are buffet style and are fantastic!! Full breakfast with continental and Argentine dishes, fruits, juices cereals etc. Dinners were superb with multiple meat options, vegetables, fruits and desserts. 6. The main hall also features a full bar with many cocktails, beers and wines available for purchase. 7. The hotel offers many excursions - contact them in advance to find out all the options. 8. The outdoor lawn and seating area offers grand views of the mountains - we were really lucky that we had glorious weather on 2 days out of three that we were there. 9. And once again, the staff really made the difference - my compliments to all of them. I highly recommend this hotel.

This was so grossly over priced for the quality of the food, service and amenities. The room was fine but not facilities for making hot drinks other than in the corridors but there were no cups to use or hot water. So you needed to walk all the way back down to the other end or go to the bar and sign for it. All evening meals from the restaurant were cold when served including morning scrambled eggs from the Baine Marie. There is no quality control on the meals as we ordered vegetarian sandwiches and the 3 came out different. Mine had lettuce, tomato mushroom capsicum and corn in a dry roll! We re ordered pasta a second night and it was definitely not the same as previously and tasted as if it were out of a packet and not edible. Drinks- cocktails were impressive to look at and generally nice. Drink service at dinner was appalling and you had to keep asking for a drink from arrival to when you left. We got an all inclusive package because it seemed it was going to be cheaper. Well all inclusive does not include tips it seems. So we had to sign for our meals and drinks every time which they had a total for. You then had to decide if you would agree to the 10%add on. A cup of coffee was $8USD for example. So it adds up every time. The staff would chase you out of the restaurant/cafe and hover over you while you signed and agreed or not. It was so over bearing and uncomfortable. And the service was terrible but I am not sure they knew how to do their work. The excursions were ok but most can be done without a guide. Those staff were generally very good but one did not read our small group well when going to the base of the towers and raced ahead of everyone without keeping an eye on the slower ones. And one did have an injury on the way back which he didn’t know until the person came out with the help of two other walkers. The region is lovely and we saw amazing cloud formations and sunrise and sunsets. Not sure I would recommend it though as I am sure there are places easier to get to with better hotel facilities.