Dimora Botteghelle

We loved our stay at Dimora Botteghelle. The room was lovely designed, it was a simple one but did not look like it was. Francesca is super helpful during the stay, available on WhatsApp and enabling self check in. The breakfast was also very good. Everything is close to the property so very walkable. Not a problem at all for us but there is no lift in the property so this is something to consider when booking for people who need it. Only thing I would add in the room or in the common area is the possibility to have tea or coffee!

The room we stayed in was a suite and much larger than most rooms in this area.

Absolutely fantastic place to stay, very friendly, very clean, very unique, charming. Our room was immaculate and exquisite in style. The bathroom was spacious, very clean and shower water pressure impressive. Breakfast was full of variety with homemade cakes and biscuits. Giusy and breakfast staff (sorry I couldn't remember her name) were wonderful with full of tips for sightseeing and very very welcoming. We will definitely come back again.

Dimora Botteghelle exceeded our expectations by leaps and bounds. It is a cross between a B & B and an apartment where breakfast is served. Our initial reaction when our driver dropped us off was one of confusion. What we did not realize was that the entry doors to the hotel are locked after 4:00 pm, if the restaurant isn't open that evening, and there is no staff to greet guests. The staff arrives at about 7:00 am and leaves at approximately 4:00 pm. We thought someone would be there 24/7. That being said, the location was great , walking distance to everything and the room fabulous. Large, spacious, excellent HVAC, good internet connection and great water pressure. The room was marvelous. The breakfast served is a very europena/sicilian style meal. Besides Grand Hotel Villa Igiea in Palermo, this was our favorite hotel we stayed during our 3 weeks in Sicily. Don't be deterred by your first impression.

The room was amazing, clean, big and so pretty. The staff was very helpful and accommodating. I’d definitely stay here again in the future.

This property is high class, our suite was spacious and gorgeous, we enjoyed the breakfasts and dinners at their newly opened restaurant. Francesca gave us lots of friendly advice, she was very patient with us and the other staff were also happy to help us. The place has few rooms, which makes it a very intimate experience which we like when travelling. We can highly recommend staying here, it’s a gem.

I booked a suite Il have a deluxe superieur We have no reimbursement

Wow…what a beautiful building! Our room was so large and gorgeous! There was a complete living room area in addition to the bedroom and as far as bathroom sizes in Sicily, it was large as well. Everything was tastefully done and very comfortable. Breakfast was delicious and it was really nice having the bar in the evening. The location is great, right on the edge of the old city and very walkable. Parking is challenging but within walking distance. The owner was only present during breakfast but very friendly and sweet.

This is a difficult review to write. We didn’t really enjoy our stay here despite the lovely room and excellent breakfast. The customer service was dreadful. Before we arrived we were inundated with messages and questions including several asking our time of arrival and demanding we complete an obligatory online passport registration. As check-in was self-checkin these constant requests were just plain annoying. We arrived by bus and found it impossible to get a taxi as it was a public holiday and the streets were empty. Our What’s App message to management requesting help calling a taxi received the answer, ‘reception is closed, here is a number for you to call’. That number did not answer. Further request for help was met with a refusal as ‘reception was closed’. Distressing. After some time we were able to get a taxi and self-checked in (with help from a neighbour who called out the code from above). Once inside we carted our suitcases up two flights of stairs to our room which was lovely. We were however paying top dollar for the room and were surprised that we had to pay extra for bottled drinking water! A first for us … there was a hot plate in a cupboard but no tea making facility or even an electric kettle for boiling water. Our departure was unpleasant. We are two women well in our seventies and got no help in carrying our suitcases down the two flights of steep stairs. I would not recommend this B and B. That’s all it was a comfortable bed and an uninspiring breakfast - no real hospitality. M