Eurostars Palacio de Santa Marta

El personal de recepción es súper amable y el hotel está en un antiguo palacio en pleno centro histórico de Trujillo. Las habitaciones ya van necesitando una puesta al día, ya que no cumplen el estándar esperado en un 4 estrellas.

Were fortunate the staff had sent some very helpful instructions to reach the hotel as a number of the incredibly narrow one way streets were blocked off for a recent festival held on the Plaza Mayor. Check in was friendly, fast and helpful (Alba). Would be even better if they had valet parking and porters. Parking was a challenge as you had to navigate very narrow, twisting, cobblestone streets to a lot above the hotel and very near the castle. A hike back down stairs and traversing the maze of hotel hallways got me back to the lobby to retrieve our bags. That said, the room assigned was quite spacious, comfortably furnished but dated, and had great views of the old town and the Plaza Mayor from the balcony. Had trouble with the A/C as it didn't seem to cool the room so we opened the windows and thankfully the outside air was quite chilly. Breakfast was good with cereals, fresh breads and pastries, limited fresh fruit (mostly peel your own), juices, meats and cheeses, and scrambled eggs. The dining room was attractive with arched walls and stone flooring. Service was a bit impersonal as both personnel spoke limited English. Upon check out, one staff member (Juan) was extremely helpful as he came with me to retrieve the car and provide guidance back to the front entrance and the assisted with the luggage. Prices were extremely reasonable.

All fine. Breakfast can improve a lot... No Products, Coffee machine broken,...no staff to help.. Parking is far and difficult to reach..

A beautiful hotel in a charming village full of lots of things to do and great food! the parking lot was a little tough to access.

MUY BIEN TODO, HABITACIONES MUY AMPLIAS Y CAMA MUY COMODA

Stayed for one night on our journey to Madrid. You've got to navigate some narrow streets to find it - it's right in the centre on the town square. Staff were very friendly. Can't comment on the food as we didn't eat there but there are restaurants 2 min away around the square. Bed was very comfy. Things do need a refresh here and there but not so badly that it impacts the overall experience. We paid 70 Euros for the night so I'd say it was great value for money.

Amazing location.Beautiful traditional palace with modern facilities and services. Nice and helpful staff, delicious breakfast.

The hotel was lovely. The plaza with the grand homes of the conquistadors unfortunately was blocked from view as there had been a cheese fair and a lot of cleanup needed to be done. Our major problem was parking as the hotel lot is up the hill next to the castle and it was difficult for us to navigate. Our suggestion - valet parking!

Beautiful place to stay. The surrounding area is spectacular. The room was quiet, clean, comfortable and nicely appointed. My only problem was the parking and the driving. The very narrow roads were scary in the rental SUV I was driving. Wasn't sure I could get back down the next morning. Otherwise, this was a wonderful experience.