Επισκέπτης Χρήστης
16 Ιανουάριος 2023
So very disappointing compared to our first visit 3 years ago. Staff were inefficient, slow, and easily confused. Service in the restaurant was abysmal. A lot of food items were unavailable, suggesting someone needed to go grocery shopping. Massive power failure with no wifi and intermittent AC for 1-2 days. The roads to get to this "5 star resort" are incredibly bad and treacherous. My expectations for a 5-star resort are just that. No hotel in the country has that designation. Larry and Linda having traveled abroad should know the truth in advertising. This resort is good to Honduran standards. 3 years ago, I'd say it was among the best. However, is it possible that when Larry and Linda are not around that the local staff slack off? Highly likely. What a wonderful location and establishment. It is a shame that it has not held up over time. (Note - In an effort to be fully transparent and honest, we booked our cabins with Larry directly. Not through his website. We also paid him a 50% deposit via PayPal. Unfortunately, the day before we were to arrive, our elderly mother passed away unexpectedly. Larry generously allowed us to rebook at a different time with no penalties. However, between the grieving widower being ill, no medical services available locally, and the abysmal service documented above we decided to leave 1 day early. Should we expect a refund of a portion of what we paid? Normally, I would say no. However, the manager at the time, Carlos, never indicated to us that we should expect anything but a partial refund of charges with the circumstances of our stay. While this was not done, and we forfeited a considerable sum of money, this does not invalidate the circumstances documented in this review. Future clients should be aware that this establishment is not necessarily going to be able to deliver on their assertions and promises.
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