Barbara
15 Νοέμβριος 2023
The property and surrounding area was absolutely beautiful. The front desk staff was very helpful, polite and professional. They helped us book a tour which we very much enjoyed. However, the food service and bar service staff was horrible. They were rude, they acted bothered whenever asked a question. Breakfast took 1.5 hours from the time we sat down to the time we were finished. We had to approach the waiter every time we wanted to place our order for breakfast; he did not acknowledge or approach us while we sat at the table waiting for him. After the second day we began to walk up and reach over the service counter to pour our own coffee. This is a service we paid for, we were not expecting 5 star service. However, we expected the bare minimum which is to be acknowledged. Aside from that, everything was excellent. I would not recommend this hotel or go back to it because of the service. My next trip to Tulum will be at a different hotel.
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