Dreams Tulum Resort & Spa
0 διανυκτερεύσεις
Δωμάτια και επισκέπτες
1 δωμάτιο, 2 ενήλικες, 0 παιδιά
Όλα τα καταλύματα σε Τουλούμ
Dreams Tulum Resort & Spa
Carretera Chetumal-Puerto Juarez Km. 236, 77780 Τουλούμ, Quintana Roo, Μεξικό
Εμφάνιση στον χάρτη
Located in Tulum, Dreams Tulum Resort & Spa - All Inclusive is by the ocean, within a 5-minute drive of Tulum National Park and LabnaHa Ecopark Adventures. This luxury hotel is 5.8 mi (9.4 km) from Xel-Há Park and 6.1 mi (9.8 km) from Tulum Mayan Ruins.Εμφάνιση περισσότερων
Εγγύηση χαμηλότερης τιμής
3.6/5Καθαριότητα: 3.7
Και οι 103 κριτικές
Παροχές
Γήπεδο γκολφΕξωτερική πισίναΑποκλειστικός χώρος παραλίαςΜπιτς βόλεϊΚατάδυσηΚολύμβηση με αναπνευστήραΣάουναΣπαΑίθουσα μασάζΑίθουσα γυμναστικής
Όλες οι παροχές
Περιβάλλον
Αεροδρόμιο: Tulum International Airport
(51.5km)
Ορόσημο: Cenote Manati
(1.9km)
Ορόσημο: Casa Cenote
(1.9km)
Χάρτης
Δωμάτια
Κριτικές πελατών
Πολιτικές
Παροχές
1
Deluxe Double Room with Garden View
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
9
Deluxe Junior King Room with Garden View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Έλεγχος διαθεσιμότητας
Deluxe King Room with Garden View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
6
Preferred Club Junior King Suite with Garden View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Έλεγχος διαθεσιμότητας
Preferred Club Homneymoon Suite Ocean Front King
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Έλεγχος διαθεσιμότητας
Preferred Club Hacienda Presidencial Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Έλεγχος διαθεσιμότητας
Hacienda Preferred Club Suite
2 Double bed and 1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Έλεγχος διαθεσιμότητας
7
Preferred Club Junior King Suite Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Έλεγχος διαθεσιμότητας
Preferred Club Deluxe Swimout Garden Double
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
6
Preferred Club Junior Two Double Suite Ocean Front
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Έλεγχος διαθεσιμότητας
4
Deluxe Double Room
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
4
Deluxe King Room
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
5
Deluxe Double Room with Ocean View
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Έλεγχος διαθεσιμότητας
8
Preferred Club Junior King Suite with Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Έλεγχος διαθεσιμότητας
8
Junior King Suite with Garden View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Έλεγχος διαθεσιμότητας
6
Junior Suite Garden View Double
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Έλεγχος διαθεσιμότητας
Preferred Club Junior Suite Garden View Double
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
6
Deluxe King Room with Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Έλεγχος διαθεσιμότητας
2
Preferred Club Deluxe Swimout Garden King
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Private Toilet
Hair Conditioner
Έλεγχος διαθεσιμότητας
Απόκρυψη τύπων δωματίου
Κριτικές πελατών(103)
3.6/5
Επαληθευμένες κριτικές- Καθαριότητα3.7
- Παροχές3.6
- Τοποθεσία3.7
- Εξυπηρέτηση3.6
Jasmine
15 Μάρτιος 2023
I had the worst experience one could imagine. I spent over 7 years stationed in Germany so I try to be the most understanding American when visiting tourist locations. I make an honest attempt to speak the local language, use the local currency, and leave my money in the local economy. I do not walk around haggle locals or assuming everyone should know English. My experience with Dreams tulum was terrible from beginning to end.
1. My room reservation was incorrect at check in. I spent over 3 hours trying to get checked in.
2. The resort did not have any welcome gifts or welcome banners to decorate my room, as advertised in their Dream big package I purchased.
3. I booked the preferred deluxe king swim out suite and on the second night of my stay a man in the suite above urinated in my pool. See video attached
4. The hotel did NOTHING to accommodate, not even move my room. No credit. NOTHING.
5. When calling for a car to take my physically disabled girlfriend to the main restaurants I was directed to wait outside for the car to pull up, they refused to come and knock, or at the least honk.
6. I booked a private dinner on the beach for my girlfriend and I, which included a lamb and shrimp dinner. On arrival I was told we would be seated inside one of the regular restaurants and be served beef instead. I was repeatedly passed over for white guests when being served at the bar. I waited patiently, addressed them in Spanish, and tipped appropriately.
Throughout the duration of my stay I felt like I was inconveniencing the staff. I spent thousands of dollars to celebrate my significant other and it was a miserable trip. I could go on for days. DO NOT STAY AT DREAMS TULUM!
Μετάφραση
Angel Valladares
19 Νοέμβριος 2022
Our stay at the resort was a 3.5/5. I think the advantage of the all inclusive was only worth it if you had a VIP room. Having the swim up room was nice to have some time separate from the busy pools. I think the biggest draw back that kept the resort from being a 5 was the food, it was really basic. The quality was holiday inn breakfast, lunch and dinner. The drinks were at least good, much better at the VIP bars for sure. The beach location and isolation from the rest of the Tulum ***** was really nice, we really enjoyed the beach area. It was a bit of a difference from the Tulum nightlife so get ready to pay a considerable amount for a taxi there from the resort.
Μετάφραση
Επισκέπτης Χρήστης
2 Δεκέμβριος 2022
AMAZING TRIP CAME FOR MY FRIENDS WEDDING IT WAS SO BEAUTFIL CAN WAIT TO COME BACK
Μετάφραση
Ariz A
16 Φεβρουάριος 2024
This property is owned by Hyatt. Don't believe the pictures on the website, it's not glamorous as they make it look. This resort is old and worn out, puts Hyatt to shame. If you have a physical disability, this is not the place for you. The service is terrible, they don't speak or understand English. Front desk is notorious for not answering or hanging up on you. Antonio and Leonardo need some serious customer service training. The food is subpar, unless you are eating at the seaside grill or barefoot grill. There's a funky smell on the property. If you order room service, be prepared to wait 45 mins to an hour. The bathroom has poor lighting. The toilets throughout the resort are stained and disgusting, you would be lucky if you're able to flush. It's been a big disappoin**ent.
Μετάφραση
Bianca
24 Ιανουάριος 2024
I love dreams Tulum 10/10 best service I have ever received. This is why my wedding is here and I continue to come back
Μετάφραση
Cynthia
16 Ιανουάριος 2024
I’ll start by giving my demographics. I’m 59 years old, live in Minnesota and I’m adventuresome and flexible.
My husband and I spent 6 nights at Dreams Tulum.
PROS:
• Gorgeous grounds and beautiful beach
• “Preferred Club” beach area and the cabanas
• Very accommodating and friendly staff
• Close to downtown Tulum
CONS:
• Not the dining options advertised. Some restaurants are closed some days.
• Hyatt and the Marriott empire. Provides local jobs but the real money goes back to the US
• Hyatt Vacation Club and the sales meeting. Very disappointing program and lack of transparency about the fine print. After looking online, we found most people were very unhappy after joining this program.
• Too expensive overall in my opinion. We got lucky with an upgrade to the “Preferred Club” just before our trip but without it, rooms are a long way from the beach and you don’t get access to the “Preferred Club” beach area which have the cabanas that I love.
HELPFUL TIPS:
• It’s best to try and speak at least some spanish. The staff is not always bilingual (although they will try to help to the best of their abilities.
• The food is not the same as an all-inclusive resort in the USA. I feel Mexico has healthier food overall but if you go and expect comfort foods from the US, you might be disappointed. The food is obviously locally sourced and keeping an open mind is helpful.
Μετάφραση
Fanny Schwartzman
7 Ιανουάριος 2024
Dreams Tulum staff is priceless always giving the extra mile for the clients! My family and I love this place is our favorite space to go on vacations!
Μετάφραση
Shontell
5 Φεβρουάριος 2024
The property is in desperate need of updates, and repairs. Very limited food options.
Μετάφραση
Jorge Antonio Gutierrez
27 Δεκέμβριος 2023
The staff and the property overall is really good but there were some details that still makes it not achieve the level they should be. For instance, at check-in, they emphazised the check-out hours but they didn't have our room ready until 2 and a half hours later. An I had to practically beg to have at least a place to change into our beach wear, as they didn't even offered a temporary room or anything. Of course at check out, we decided to stay a bit longer, as our transportation pick up was at 3 pm but the keys were deactivated at 12 pm, check out time. I had to go back to reception and then explain everything to have my stay extended "as a courtesy" until 3 pm and have keys reactivated, which took almost 20 minutes as their process is extremely bureocratic. I even had to sign a letter that I was receivinge this extension. So all in all, I think the should do better if they want to achieve a real five star resort level.
Μετάφραση
Πολιτικές καταλύματος
Ώρες check-in και check-out
Check-in: 15:00–24:00
Ώρα check-out: 07:00–12:00
Ωράριο ρεσεψιόν: 24/7
Για να κάνετε check-in, επικοινωνήστε με το κατάλυμα εκ των προτέρων
Πολιτικές για τα παιδιά
Επιτρέπεται η διαμονή σε παιδιά σε ορισμένα δωμάτια αυτού του ξενοδοχείου.
Ενδέχεται να χρεωθούν πρόσθετα τέλη για παιδιά που χρησιμοποιούν τα υπάρχοντα κρεβάτια. Προσθέστε τον αριθμό των παιδιών για να λάβετε μια πιο ακριβή τιμή.
Κούνιες και επιπλέον κρεβάτια
Οι πολιτικές επιπλέον κρεβατιού και κούνιας μπορεί να διαφέρουν ανάλογα με τον τύπο δωματίου. Για περισσότερες πληροφορίες, ανατρέξτε στις λεπτομέρειες του τύπου δωματίου.
Πρωινό
ΤύποςAmerican,Continental,Gluten-free,Χορτοφαγικό
ΣτιλΜπουφές
| Ηλικία | Χρέωση |
|---|---|
Ενήλικας | Επικοινωνία με το ξενοδοχείο |
Τα τέλη επιπλέον πρωινού δεν περιλαμβάνονται στο συνολικό ποσό και πρέπει να καταβληθούν στο κατάλυμα.
Εμφάνιση περισσότερων
Περιγραφή καταλύματος
- Αριθμός δωματίων:432
Located in Tulum, Dreams Tulum Resort & Spa - All Inclusive is by the ocean, within a 5-minute drive of Tulum National Park and LabnaHa Ecopark Adventures. This luxury hotel is 5.8 mi (9.4 km) from Xel-Há Park and 6.1 mi (9.8 km) from Tulum Mayan Ruins.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy French cuisine at Bordeaux, one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tulum? This hotel has 5460 square feet (507 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.
Make yourself at home in one of the 432 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy French cuisine at Bordeaux, one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tulum? This hotel has 5460 square feet (507 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.
Make yourself at home in one of the 432 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Παροχές
Πλέον δημοφιλείς παροχές
Γήπεδο γκολφ
Εξωτερική πισίνα
Αποκλειστικός χώρος παραλίας
Μπιτς βόλεϊ
Κατάδυση
Κολύμβηση με αναπνευστήρα
Σάουνα
ΣπαΠρόσθετη χρέωση
Αίθουσα μασάζ
Αίθουσα γυμναστικής
Ιδιωτικός χώρος στάθμευσηςΔωρεάν
Υπηρεσία παραλαβής από το αεροδρόμιοΠρόσθετη χρέωση
Υπηρεσία μεταφοράς προς και από το αεροδρόμιοΠρόσθετη χρέωση
Μπαρ
Νυχτερινό κέντρο
Γήπεδο τένις
Αίθουσα πινγκ-πονγκ
Εστιατόριο
Αίθουσα συσκέψεωνΠρόσθετη χρέωση
Παιδική πισίνα
Παιδική χαρά
Υδάτινο πάρκο
Λέσχη παιδιών
24ωρη ρεσεψιόν
Wi-Fi στους κοινόχρηστους χώρουςΔωρεάν
Εξωτερική πισίνα
Αποκλειστικός χώρος παραλίας
Σπα
Αίθουσα γυμναστικής
Μπαρ
Εστιατόριο
Παιδική χαρά
Υδάτινο πάρκο
Λέσχη παιδιών
Εστιατόριο
Εστιατόριο
Δεν υπάρχουν διαθέσιμες πρόσθετες πληροφορίες
Εμφάνιση περισσότερων