Pros:
- nice architecture, pool, and general facilities
- communication was fast
- good food and drinks sold at restaurant/bar
- well situated on beach and near a couple of other stores/restaurants
- staff made an effort to clear seaweed from beach
Cons:
- had to move rooms because our first’s view was completely obscured by plastic sheet
- construction work through the second day until 7pm in the room below ours was extremely loud and disruptive
- toilet broke during stay
- front desk refused to help us organise any transport other than to or from Cancún airport (which we declined as they were charging $210 each way), and even refused to suggest reliable local drivers/taxi services
- included breakfast was pretty meagre (scrambled eggs, nachos, fruit, or chia)
- restaurant/bar was all priced at inner city US prices
- seaweed was only cleared to the sides of the resort, so the whole place smelled of rotting seaweed for the duration of our stay
- beach sellers were extremely common, which we expected, but the hotel staff were happy to let them come up in to the restaurant and resort
All in all we felt the pros and cons netted out, but given that we paid $2090 for three nights in the resort, no services or excursions included, we expected a significantly better experience!
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