Ξενοδοχεία με Marble Hill House, Twickenham

The hotel is very new and the location is small, and the room is small. I have become accustomed to this kind of experience in London. The front desk was very enthusiastic to help solve the problem. Due to the itinerary change for four days, the room that was not canceled was immediately confirmed. It was also refunded under Ctrip communication. In a foreign country, both the hotel and Ctrip are as warm as winter.

We booked this Holiday Inn at last minute due to a sporting event nearby. We recently stayed in another Holiday Inn which was excellent, so hoped that this would be the same. The on-site parking was also very important. On arrival at 3:30pm after paying for parking we were told at check in that the car parking space was not guaranteed to hotel guests. The hotel holds functions so it can get full in the evening, but not to worry there is a multi story car park a ten minute walk away!! We went to the rugby event not knowing whether we would be able to park at the hotel on our return. Our Executive room was a disappointment. The safe was not working, the wifi slow and inconsistent, the bed base was torn and the room generally needed a freshen up. It did appear clean. The room was not quiet. The room had a coffee machine as well a kettle etc for tea though No teabags. Only one bathrobe etc. Simple basics that were not right which were a disappointment. The reception staff were sympathetic, very helpful and we could sense their frustration that these simple things were not right.

Room was clean and big...great..Nice bathroom. But from other side of hotel was heavy traffic all day...hotel is close to Highway...be ready:)) Stonebridge park station is not far cca 15 min walk. Bust stop is few steps from reteption 👍

Love this hotel stay here every time we visit london. Rooms are a good size for a family of 4. I visit withHubby and both my 7year old and 4 year old. Excellent leisure facilities! Has a lovely swimming pool which always has a decent temperature alongside a sauna and a gym. Excellent changing rooms but found to be very cold when entering. This hotels has excellent staff working here and this visit was by far the best. I had a lovely warm Top class female named Priti check us out. Priti had very good humour and made us smile she was very helpful and mentioned we still had complimentary welcome drinks left on our room stay which we had before we left. Very professional and excellent communication skills from staff here. Attentive and very helpful never appear to be stressed. Go far and beyond. Keep up the good work. Can’t wait to stay on my next visit which will be in October term.

Absolutely amazing place with wonderful view of city and heathrow airport accessible to the bus metro lines..Rooms were clean and trendy but small with no refrigerator and wardrobe but it's OK for us .had amazing time in the lounge with lots of games .breakfast was very good.there are limited option for food .I would highly recommend this place for stay.love this place and definitely stay there again ..Staffs were friendly and helpful. Thannk you moxy for wonderful memories 💖

Although I reviewed this hotel back in June, I thought I would give an update on our last, and definitely final, visit to this hotel. In July we stayed at the Sheraton for one night and parked our car at the hotel for 3 weeks. After midnight, when we had gone to bed, we heard a high powered car being revved and raced around the car park. Yes, someone was using the car park as a race track, using the cars parked there as the edges of the track! Someone else was taking pictures on their mobile phone. We contacted reception, who sent out a security guard and another member of staff. They, however, obviously knew the people racing the car and had a good laugh and joke with them before returning to the hotel, leaving the racers still revving their car and taking photos. I took photos too (attached). My wife was incensed by this total lack of interest from the hotel, and stormed down to reception. One of the people who had gone out to the car was there, plus the duty manager looking rather sheepish. They apologised with a grin on their faces and seemed to think that it was totally acceptable to them that this was going on as the people racing the car were members of staff!!! An incredible attitude. And it was obvious from their reaction that this was not a first time occurrence. Realising that we weren't going to get anywhere with the totally useless members of staff, and as by now the racers had left, we decided to raise the problems with a senior member of staff the following day. A couple of the managers we spoke to on the following day were disgusted at what had happened the previous night. Unfortunately they had already handed in their resignation as they weren't happy with the way the hotel is being run. So decide if you're happy to leave your car at a hotel that condones its staff using the car park as a race track and what damage they could do to your car. Remember, any damage to your car is not the responsibility of the hotel, even if it's their own staff who have caused the damage! Please read the other reviews regarding cars being damaged at this Hotel. I posted a review on the Marriott website and received a very defensive response from the front desk duty manager. She apologised for the fact that staff were racing cars in the car park but didn't seem to really take it seriously. This experience, combined with the non-working air conditioning in the bedrooms, the tvs in the bedrooms that often don't work, the gaffer-taped tatty old carpeting in the hallways, the scruffy pool area that is hardly ever swept clean, the downgraded quality of the Club Lounge and the withdrawal of the Club concierge service seems to be indicative of a company seeking to justify changing the branding of this hotel to one of Marriotts budget brands. However, they're still charging 4 star prices for a hotel that now struggles to give one star service. Shame on you Marriott for ruining a formerly very good quality hotel. Lastly, I expect to receive a very bland re

We arrived and parking was good and nearby. As a disabled blue badge holder, there was a good amount of disabled bays and it was free when I presented my blue badge at reception. Check in was quick and efficient. Only one of the two lifts was working, but the hotel didn’t seem too busy so this wasn’t a problem. We had a room for 2 adults and a child, so a double bed and a bunk bed. The room was small, but we only needed it to sleep and so it wasn’t a problem. The cleanliness of the room wasn’t good. The floor was so filthy, that we just threw our socks away because of how black they were. The mattress on the single bunk bed was absolutely disgusting. I have attached photos. The sheet was just a piece of material folded in half, and wasn’t tucked in or anything which is how we noticed the dirty mattress. It was late when we noticed it, so I sent photos and an email to reception, who immediately offered us breakfast free of charge. We declined the breakfast as we already had reservations elsewhere, and we saw that breakfast was very poor with little on offer. The manager then replied and refunded our stay and cleaned the room. The management/reception team were lovely and sorted things swiftly. We would stay again and have stayed in many Ibis hotels, but I will be checking the cleanliness of them closely in future.

I find spa days odd if this is normal. Maybe this is a me thing. £70 to sip camomile tea in a not very warm room with the lights down (I could have murdered a coffee but they didn’t “do” coffee in the spa. Coming from a luxury hospitality background and it being a high-end hotel, I would have thought someone might have offered me one); the jacuzzi again was not all warm and nice so my muscles still wouldn’t relax and then there is a steam room with eucalyptus. The sauna is separated m/f so i didn’t bother because I went with a male friend and the point was to chat… we ended up having more tea. There is no swimming pool but there is a gym. Fair enough if you want that. My starters had no flavour at all. The main was nice and right for the moment and my Irish coffee was delicious. The building wowed me and everything is in very good condition. Staff are down to earth, smart and friendly. The set menu was worth doing. I don’t know how this competes with other hotels but had the spa been warmer I would certainly have been happier. I feel £70 for that part of the day is money for old rope. When I think about it we spent about £20 an hour to be in a nice building and have a £30 two course meal. I think that’s quite a lot. The spa could do with some personality, warmth, music… having tables cleared more often (it wasn’t busy)… something other than going room to room in a towling robe.