Novotel Ulaanbaatar

Do not stay here. I got trapped in the elevator when I stayed here. No one apologized or offered me anything afterward. The next day, there was a power outage from 10am-7pm. The elevators did not work that day and I was staying on the 12th floor... I had a panic attack after going down 12 flights of stairs only to find the door to the street locked with no way out. I had to climb back up in search of another staircase. I requested to be refunded for at least one day's stay, which the staff immediately agreed to. I had to go to a meeting though, as I was late because of the whole situation. Upon check out I was told that they would not do that. They even charged me for the one breakfast I had at the hotel. Ridiculous.

There’s no housekeeping until I called the reception around 16:00 PM. Breakfast is not good if you are a five stars hotel. Others all good.

The hotel room is clean and large Staff is bad in English and not helpful I have to book airport shuttle service by myself. :((

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.

設施：新 衞生：乾淨 環境：安靜 服務：不錯 位置不錯，就在市中心，吃飯周圍和酒店裡麪都有中餐廳，服務也不錯，酒店很乾凈，房間採光視野也很好。推薦！

設施：齊備 衞生：乾淨 環境：一流 服務：周到且專業 酒店位置非常好，且設施齊備，餐廳也不錯，服務人員很熱情和周到，是非常值得推薦的酒店

在這個地方這個價位是不值得的，吧枱的酒水沒有明碼標價找了半天沒看到價格，退房的時候結算，自己買的酒水價格比國內還差的多。

非常喜歡。位置好，安靜，服務周到！標準五星級酒店，下次來還會住的。住的大多外國遊客，相當滿意哦！洗衣服務真心不錯。

位置很好，交通便利。 三樓有一箇中餐館，味道分量都很好。 空調温度太高，結合當地氣候，室內十分乾燥。 連鎖酒店，服務等都按星級標準實施的。