Ξενοδοχεία με Gampen Bunker, Unsere Liebe Frau Im Walde-St. Felix

We stayed here for 4 nights - family of 5 with kids age 13,10 and 4. The facilities were great and catered to all our needs with activities to keep our kids occupied. The kids loved the many pools which was one of the reason we chose to stay here. With half board we enjoyed a delicious breakfast and really good 3 course dinner. The only but is there was no variation in the kids’ menu which consisted of the same item to pick from. And it was the classic nuggets, burger or turkey snitzel with fries or pasta. Our kids like food, so they were quite disappointed because they had been looking forward to different pastas dishes, being in Italy. This is the only reason why we’re are reluctant to stay here another time, to deprive the kids of good food

The hotel is really nice and the rooms big and well furnished, normally is also one of our favourites on the way home, however this time we were very, very disappointed!! Even if the check-in was done very professionally and the lady was very nice we had to wait until all documents were manually entered into the system. We came from 3 hour queue on the highway and honestly would have appreciated if the process would have been smoother (e.g. make a copy of the documents or just scan them into the system). When we asked why, we got told that privacy laws obliged them to do so… privacy just requires the company to ask for consent to keep the data for the minimum amount of time required to fulfil the purpose for which the information were collected, honestly this procedure could be easily improved, as I had to sign anyway for different consent (I’m currently employed as Privacy Engineer). In the morning even if we had a suite and are Mariott preferred guests, as we could only enter the room late at night we wanted to sleep over but got 4 different persons knocking at the door from 10 onwards…one even entered the room to check the minibar with us inside…is true we did not put the “do not disturb in the door” but first of all the floor supervisor should coordinate with the reception to know which guest has left the room and which has not, and second after the first person knocked the info should maybe be shared with the others…paying 300€ for one night and getting asked “when are you leaving the room” 4 times is not my idea of premium hospitality! Last at check out was not asked how was the stay, was not thanked for staying with them…when asked to talk to the FO mgr to complain I got told that the Room Division mgr was having lunch and I should wait 30-40 minutes before talking to him… ne only on my insistence I got to talk to him. not sure where they learned to work in a hotel but this is not my idea of premium experience…once again I hope the single persons will not be blamed as here is more an issue with processes and training than single Persons.

We spent three night in the hotel, including half board. The food was really good and we would recommend the half-board. The service was somewhat mixed, the service personnel would e.g. not ask you whether you wanted a 2nd glass of wine or more water, unless you told them so. The massages in the Spa were really excellent, better than we had at other places. We did not mind the few pets in the hotel, however, when pet owner go out with their dogs and let them do their business right in front of the sauna visitors, then this should be avoided. The rooms were all open with the shower in the room - without door. Very stylish, however, we did not find this so practical. There was no heating in the room and this could not be changed, even when there is a sudden temperature change and we felt it was cold in the room. By trying to put on the heater in the open bathroom (in vain) we also found old socks from a previous client - not so nice. All in all, we found it was too expensive for the service offered.