Econo Lodge Urbandale-Northwest des Moines

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Very nice and polite people and very clean. The employees where very pofessional.

HORRIBLE STAY! Do not stay here! I would give 0 stars if I could!! We checked out after an hour, and I’m not even sure I even got a refund yet. My husband booked my room and accidentally forgot to change the booking to my name, and the hotel gave us a hard time to change it. Eventually I contacted the website I used to book it and they changed it without any troubles, but the hotel claimed they did not have access to email to see any updates on the reservation, and claimed they could only receive fax! We waited over an hour & the front desk attendant said we would have to cancel and rebook. They charged us over $30 more than that I originally paid to rebook. Finally got our room, and it was DISGUSTING! Please look at the photos. We found 2 bugs within 5 minutes, the towels had nasty stains on them, bedding had holes & stains. Absolutely no WiFi! We even requested to switch rooms but even the new room had no WiFi and the shower head was missing. The front desk was very rude and said he couldn’t help us. We ended up leaving after an hour of stress and stayed at another accommodation nearby that gave us no problems. Please don’t make the same mistake and stay here!!!

I have traveled extensively and this ranks as probably one of the top 5 worst places I have ever stayed. I chose the hotel for the pet friendly room. That's about the only friendly thing about this place. This place is a dump. Walked into the room and it looked like the floors hadn't been cleaned in years. The tub was moldy (hello bleach?) and the bed sheets had stains on it. The bedspread had cigarette burns. I went to the front desk to get clean sheets and the Manager said to take a picture to show the cleaning people. Cleaning people? They have cleaning people? The place looks like a meth motel. I am sure there were *********s going on all night as I heard door slamming at all hours of the night. I was concerned for my personal safety and my car's safety. Luckily, nothing happened, but I had a sleepless night worrying. You can tell some people live here so it's a transient hotel. There is trash everywhere. I am shocked this place hasn't been condemned. This place wasn't exactly cheap. I have stayed in nicer places that cost less. Don't even consider staying here - save yourself the worry, hassle and gross rooms!

Very old hotel. They are trying to patch it up. Our first room didn't have air conditioning working and that is a break point for me they did change our room and that air conditioner worked. As far as other items being broken or not looking good not a big deal if you just want a good bed to sleep in for a cheap price

Booked a stay online for June 20th-24th 2022 for $314. Upon arrival the room was in such poor condition & cleanliness, I requested a new room and it was in the same condition. Stained sheets, dead bugs, dirty counters etc.. The front desk clerk advised we would receive a refund but it would take 7-10 business days. As of July 11th 2022 we still had not received a refund. Oh July 14th I went back to their location to ask for a refund as I had not been able to reach a manager or associate who could help with the issue over the phone. They told me they would issue a refund and it should show on our bank account after 24 hours. The transaction on our bank account showed on July 15th for a charge of $314 not a refund. The bank is unable to reverse the charge unless they receive a letter head from Econo Lodge. Or after it completes processing we will be able to dispute it. Econo Lodge can also void the transaction & the 2nd charge will fall off the account. After which we will still not have received a refund. As of today July 18th the pending charge expired and they pre authorized a second amount again. After a month of being told we would receive a refund we have almost been charged three times for room we didn’t stay in for longer than 2 minutes, and have yet to see our money back. It’s been a circus trying to speak to a a manager as well, we were told they would be available for us to speak to & now we are being told they’re conveniently out of the country in Cancun.