Premier Inn Abingdon (A34)

Arrived as part of a large party with a work booking - we had an issue trying to check us in and although the business was short staffed that day, Maddie went above and beyond to resolve our query. She was essentially single-handedly managing the bar, restaurant, customer queries and check in. She worked relentlessly to ensure that we had a suitable solution - thanks so much Maddie!!!

We booked 11 rooms for a wedding last week. After the mixed reviews, I was a bit concerned but our experience was great! Rooms were clean and breakfast was good, there was more choice on the Saturday (we stayed forn2 nights) All in all, we all enjoyed our stay and would recommend this hotel.

This is a lovely new hotel, located just off the A34 and right next to Tesco Extra - handy for fuel and lunch supplies etc. The lobby and rooms were smart and tidy and the beds very comfortable. Unfortunately, our experience of the staff was less impressive. On arrival (7pm on a Sunday evening of a bank holiday weekend), there was nobody at the check-in desk and the self-service terminals weren't working. The adjacent bar and restaurant were closed due to 'technical issues'. I rang the service bell and a member of staff appeared from a distant corner of the restaurant - himself and a female colleague were watching an iPad / phone and wearing headphones so hadn't seen / heard us arrive. Check in was a quick affair - they were obviously keen to get back to their film or whatever. That's not really a problem for us as we just want to get to the room. However, the following morning when we went down for breakfast, we were told that they couldn't accommodate us as we should have pre-booked a table when we checked in. This was not mentioned at the time and although we regularly stay in Premier Inns, I've never had to book a table for breakfast before so we had no idea. Despite lots of empty tables, they were adamant that they wouldn't let us into breakfast without the booking. Eventually, we persuaded the young lady to let us eat on the lower 'easy' chairs and tables between the restaurant and the lobby as it was her on duty when we checked in the evening before and she should've asked us to book then. Although we appreciated being accommodated, she was rather sulky and we overheard her speaking negatively about us to a colleague a bit later which wasn't great and not the usual friendly service we normally experience at the other Premier Inns we've stayed at.

We each paid £262 for a double room and breakfast & dinner deals for two nights, would have liked for us all to have been on the same floor but not the end of the world. Rooms were nice and clean, beds very comfy, only gripe was that it could do with triple glazing as Road was very noisy. Plenty of parking and petrol station & tescos right night door. Evening meals were fantastic for the deal, no pizzas as hadn’t defrosted in time plus a small gluten free menu that was suitable for the two nights. Evening staff on 6/7 were fantastic. Breakfast was ok, lovely lady (maybe manager?) 7th May was very helpful and quickly got some gluten free bread sorted, only issue was no eggs, mushrooms were cold and rest of hot food a bit like warm apart from the sausages which were lovely and hot. 8th May still no eggs or orange juice, tescos right next door. The two female staff just didn’t seem interested in the customers welfare. Crockery was left to pile up. Hats off to the young lad in the kitchen who always seemed to be there morning and night.

This is the worst hotel I have ever stayed, restaurant complet rubbish, staff waste of space, won't be back again. Breakfast stone cold, everything under cooked, evening meal not worth mentioning. .................................... . ...................................................................................mmm............ .........

I had to stay 3 nights at this hotel .And it was unbelievably expensive approx 140 per night .The rooms are fine clean smart , but the restaurant is a joke .2 nights they told me the restaurants shutting 8pm so had to finish work early the second night to get some food and really wasn’t great all .The 3rd night they told me they are fully booked from 7pm . There was barely any one in there as I walked past numerous times this evening.This is a joke for hotel charging 140 pound per night .

Stayed in a Family room with 2 children (1 in cot provided and another on the single bed). Even with 4 of us in the room it was a good size room and wasn’t cramped for space. All of us slept very well. It’s a newer hotel and it really shows, it’s lovely. Would recommend and stay again

This hotel have their windows locked down and dont open to get air circulation, they say that they have air circulating but their system shuts down at night making the night of sleep very uncomfortable, they are very short of staff and even tho the restaurant is empty you have to make reservations because of one person cooking making dinner very long. What is going on with the toilet napkins instead of regular toilet paper? Does it make that much difference on your budget?, Smoking area is right next to main door and cigarrete smokes comes in to the lobby and a heavy smoke odor hits you first thing in the morning while walking out.

I would like to say Big Thank you to Maddie-who was always helpful during my stay.i had a few issues with my room (not been cleaned properly)however she always willing to help with smile on her face,I aslo had my dinner during mu stay-she seems like well organised person and keep her customers happy 😊 Well done Maddie- Pete