La Casa Rodavento

We stayed at Casa Rodavento for two nights so we could go see the butterfly reserve about two hours away. The hotel is really lovely with a nice bar, heated pool and upstairs hot tub. The hotel was helpful with arranging a driver for us to go see the butterflies, and making a last minute change with him to our schedule the next day. We also really appreciated their flexibility with making us an early breakfast. My only complaint is that only one staff member that I met there during our stay spoke English. We had one person in our group who spoke a bit of Spanish so that was a life saver in terms of getting information about breakfast, etc. For a hotel of this caliber though I'd expect the staff to at least have some basic English abilities.

I rated this hotel as excellent, because, despite a couple of drawbacks, our overall experience was wonderful. The property is so beautiful and peaceful, with professional and attentive staff. We had to contact staff a couple of times for questions and they responded immediately and were always helpful. The location is only a couple of blocks from the main plaza and close to many shops and restaurants, so we were able to walk everywhere. The pool and garden area is perfect for having a drink and relaxing after a day of touring, as is the rooftop area. The room was very attractive and I have to comment especially on the bathroom because it is so large and well designed that it really makes an impression. Now for the problem: Our room was on the far end of the hotel, the last one on the water system (as the staff later explained). This meant that no matter how long we let the water run in the bathroom sink, it never got hot unless you first primed it by running the bathtub or shower fully open in order to bring in enough volume to get the hot water to the room. Even with this solution, it took several minutes to get hot water. When I complained of no hot water in the sink, the staff was immediately attentive, explained the situation and gave us the solution, so I thank them for that. However, I don't think I should have to do special tricks to get hot water in the sink at a hotel of this quality. There are obvious solutions to this (as I know from experience) and I cannot understand why they allow this to remain as it is. Not only is it inconvenient, it wastes a lot of water and energy, which costs the hotel more. It should be addressed. A minor issue was that the area rug in the bedroom had obvious stains on it and should be cleaned. Again, not a good look for a hotel of this quality. Still, on balance, this experience was excellent, as much for the staff as for the hotel itself (including the restaurant, which I have reviewed on its own listing).

El trato amable y profesional de todos los colaboradores hicieron de nuestra estancia una grata experiencia. Lizeth García estuvo al tanto en todo momento de nuestras necesidades. Las habitaciones limpias amplias y con gran atención al detalle, la comida espectacular y la regadera exterior una maravilla. El Jacuzzi también es muy agradable.