Επισκέπτης Χρήστης
30 Ιανουάριος 2024
The only reason this is a one is because it can’t go any lower. My husband and I have stayed at Los defines several times in the past and, while it has never been top notch, the rooms were clean and food was ok for Cuba. Unbeknownst to us, it appears Sunwing had taken over ownership - well whether this was due to the change in ownership or other factors, the resort has gone way down. To start, we were initially given a room that stank of cigarette smoke. We asked to be moved and were given one that did not smell. There was no mattresses protector on the bed, showing the stained mattress underneath. We had to firmly request a top sheet as there was only a single sheet on the mattress and a folded blanket on the bed - similar to a prison. The pillow was flat and when I requested another, was told there were none. The room had no hot water. There were tiny ants all over the room. The air conditioning did not work after the first night - told the room attendant- it was never fixed during our 10 day stay. The fridge did not work and leaked water - told room attendant- she took one of the towels from the bathroom and left it by the fridge. The towels in the room were frayed and grey and the sheet, which were never changed, had holes in them. The hair dryer did not work and the bathroom shower stall was filthy. The nest of the tiny ants was in the corner of the bathroom. One morning I woke up to fine larger ants crawling all over the floor and up the curtains. The room attendant got rid of those thank goodness. Then it rained two days and all the water flowed down the walkway and into our room leaving a big puddle on the floor. Then the mosquitos came and, with no air conditioning, we had the choice of trying to sleep in a hot, 95% humidity room, or to open the windows to let some of the cooler night air in - along with mosquitos. As for the food - coffee was only available with breakfast. Butter for the bread was sometimes there, but never at dinner. With the exception of the one hot table, where they would fry pork or fish for you, everything else was cold - rice etc. the fish was very fishy so that was out - and the pork grizzly, so I basically had ice cream and fruit for dinner. When there was bread and butter, I would have that too. There was no cheese or cold cuts available except at breakfast. Water was the only thing to drink other than orange Fanta. If you drank, you only had wine an available once a week. You could go afterward to the “bar” to have coffee or cocktails, but the cold drinks were not alcohol free, other than Fanta. I could not wait for the “vacation” to end. The only good thing is the location in the centre of varadero. The beach was beautiful too. The staff were nice too, but all had an attitude of powerlessness, shrugging things off with a ‘This is Cuba’ . Why this resort would even be offered by Sunwing as a place to stay is beyond me. If you are a travel company offering vacation packag
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